1st Line Service Desk Engineer

1st Line Service Desk Engineer

Location: Gleeds, Nottingham, England, United Kingdom

Employment Type: Full-time, Permanent, Hybrid working (3+ days per week in office)

Seniority Level: Entry level

Job Function: Information Technology
Industry: Construction

We are searching for an IT support / helpdesk assistant to join our UK Service Desk team. Working from our Nottingham office on a hybrid basis, you will support approximately 1500 internal users across over 20 UK locations, providing efficient support and solutions to technical and systems issues both remotely and in-person.

• Act as the first point of contact for all IT support requests via phone, email, or ticketing system.
• Provide technical assistance and troubleshooting for hardware, software, and network-related issues.
• Diagnose and resolve problems related to desktops, laptops, printers, mobile devices, and other IT equipment.
• Escalate complex issues to appropriate teams or specialists for further investigation and resolution.
• Maintain accurate records of all support requests and resolutions using our internal ticketing system.
• Assist in deployment and configuration of new hardware and software applications.
• Provide basic user training and guidance on IT systems and applications.
• Proactively identify recurring issues, recommending solutions to improve efficiency and reduce downtime.
• Collaborate with other IT teams to ensure the smooth operation of IT systems and infrastructure.

• Experience in an IT support or IT helpdesk role.
• Sound experience using Windows & Office 365, including resolving related issues.
• Practical experience with Mac OS and familiarity with Adobe software beneficial.
• Good understanding of computer systems, mobile devices, and other tech products.
• Ability to diagnose and troubleshoot basic technical issues.
• Familiarity with remote desktop applications and help desk software.
• Excellent problem-solving and communication skills.
• Ability to provide step-by-step technical help, both written and verbal.

• Opportunities to develop your skills, experience and exposure in a global organisation.
• A comprehensive flexible benefits package.
• 25 days annual leave (+ bank holidays) with buy/sell options.
• A contributory pension scheme & life assurance provision.
• Employee Assistance Programme.
• Our global travel scholarship programme.
• Flexible working arrangements.

Gleeds is a global property and construction consultancy with over 150 years of expertise, operating in 28 countries worldwide. From iconic landmarks to critical infrastructure, we drive innovation, sustainability and value, delivering transformative projects that shape communities and redefine the built environment.