Hybrid Service Desk Analyst Entry-Level

Position: Hybrid Service Desk Analyst Entry-Level)
A technology service provider in Nottingham seeks a Service Desk Analyst to serve as the first point of contact for technical incidents. This entry-level contract position emphasizes an excellent customer experience. Key responsibilities include managing calls and emails, maintaining a knowledge base, and identifying service improvement opportunities. Ideal candidates should possess exceptional communication skills, customer focus, and resilience. Hybrid working after training offers flexible work arrangements.

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