Principal Application Specialist

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At MHR, our employees are central to our success and play a key role in helping customers achieve sustainable high performance. With a team of over 900 professionals, we work to make things flow smoothly, whether it's for large organisations or individual employees. As businesses face rapid changes in the world of work, our team is here to help them adapt and thrive.

By focusing on the core needs of efficiency, productivity, growth, and impact, our employees use their expertise to deliver real solutions through our People and Finance platform. This system, which covers finance, HR, payroll, and learning, helps businesses run more smoothly and make better decisions in real time. With over 40 years of experience behind us, MHR’s track record as a high-performance organisation is built on clear goals, a shared vision, and strong communication - all of which we pass on to our customers.

As a Principal Application Specialist
, you’ll have the opportunity to deepen your technical expertise while developing mentoring skills. We’ll support your continuous learning through hands‑on problem solving, exposure to complex and high‑priority cases, and opportunities to influence how our support services evolve. This role is ideal for someone who enjoys combining technical excellence with coaching others and driving meaningful improvements.

You’ll be part of a collaborative and customer‑focused team that takes pride in delivering exceptional service. Acting as a senior member of the team, you’ll lead by example supporting, mentoring, and coaching Application Specialists to help them reach their full potential. You’ll work closely with colleagues across Support, Development, and Management, fostering a culture of knowledge sharing, continuous improvement, and shared success.

In this role, your impact will be felt every day by both our customers and our people. You’ll act as a key ambassador for MHR, ensuring every interaction reflects our commitment to excellence. By triaging and resolving complex and urgent cases, you’ll play a critical role in maintaining customer confidence and satisfaction. Beyond day‑to‑day support, you’ll help shape the future of our service by contributing to strategic planning, improving support processes, streamlining workflows, and enhancing service delivery across the business.

• Access to over 60 internal training courses, professional qualifications, and cross-departmental mentoring and coaching programs
• 24/7 access to a GP through Help at Hand for you and your family, confidential mental health support, and paid sick leave
• Ability to purchase or sell additional holiday days beyond 25 days and bank holidays
• Enhanced family leave
• My MHRewards offering discounts at over 900 retailers
• Monthly employee recognition program and departmental awards
• Referral bonus scheme of up to £2,000
• Employee‑led social events such as running clubs, football teams, book clubs, and bake‑offs
• On‑site subsidised restaurants offering a variety of fresh meals daily
• Opt‑in benefits schemes such as private medical insurance and dental coverage

We value the well‑being, financial stability, and inclusivity of our employees, and strive to provide a supportive working environment.

At MHR, we’re completely committed to creating a supportive and inclusive workplace where all voices are heard, and everyone feels valued and supported.

Whatever your background, abilities and experiences, if you’re excited by this role we want to hear from you. If you require assistance for an interview, please let us know and we’ll make sure your needs are met when you arrive.

If we receive an exceptionally high volume of applications, we reserve the right to close this vacancy earlier than originally advertised.

Mid‑Senior level

Full‑time

Information Technology

Software Development

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