Technical Support Engineer Laser Specialist

Technical Support Engineer Laser Specialist

Apply for the Technical Support Engineer Laser Specialist role at Videojet Technologies, a Veralto company.

Videojet Technologies is a world leader in product identification, providing in‑line printing, coding and marking solutions across food, beverage, pharmaceutical and industrial markets.

Reporting to the Technical Service Manager, you will be the internal default contact for all laser‑related queries and responsible for upskilling the technical support team. Ideally located in Huntington with a hybrid arrangement.

• Act as the primary internal contact for laser‑related queries across Service and the wider business.
• Provide accurate, efficient and high‑quality technical assistance to customers via phone and email (75% with customers – Salesforce and phone).
• Upskill and support the technical support team on laser technology.
• Work closely with the engineering scheduler to allocate service engineers to off‑site jobs.
• Maintain consistent, detailed logs and records of customer enquiries and service activities.

• Highly motivated with strong interpersonal and customer care skills.
• Ability to deliver exceptional technical support in a clear and professional manner.
• Strong attention to detail to maintain accurate records and follow service processes.
• Confident communicator able to manage enquiries and provide guidance to both customers and internal teams.
• Willingness and capability to train and support colleagues on laser technology.

• Professional onboarding and training options.
• Collaborative team environment.
• Career coaching and development opportunities.

At Veralto, we value diversity and the existence of similarities and differences, both visible and not, within our workforce and markets. We are an equal opportunity employer.

We do not accept unsolicited assistance from headhunters or recruitment firms without a valid, signed agreement. All resumes or profiles submitted by search firms will be deemed the property of Veralto and no fee will be paid if the candidate is hired through such means.