IT​/Tech Assistant, Technical Support

Job Description

Role: UAT Assistant

Contract:

24M FTC

Shift pattern:
Full Time – 5 days in the Nottingham Office

Location:

Nottingham Support Office

Closing date: 30-Jan-2026

Recruitment Partner:
Matthew Nelligan

The Boots Digital Implementation team are looking for an accomplished UAT assistant to help improve our online customer experience. This opportunity is a 24-month fixed-term contract working 37.5 hours‑per-week, 5 days a week at our Nottingham D90 head office.

You will support the Digital Assistant Release Manager by conducting UAT, targeted, exploratory, and regression testing across multiple environments as part of an agile-driven release process.

• Liaising with teams cross-functionally to understand the elements of each release.
• Raising, tracking, and retesting defects, ensuring the digital implementation team are updated on progress throughout the process.
• Creating and maintaining clear, comprehensive UAT scripts and test scenarios to ensure coverage aligns with business requirements and release objectives.
• Communicating any impediments to progress in a timely manner to allow the Digital Assistant Release Manager to prioritise to ensure correct decisions on resolution are taken.
• Supporting out of hours testing for releases on go‑live mornings, as well as any ad hoc requirements.
• To have a working knowledge of the many different systems and tools that are used to support
• Supporting the Digital Implementation team as well as the wider areas of  team as and when required (e.g., fraud reviewing, supporting with peak activity).

• Possesses strong verbal and written communication skills.
• Able to build relationships quickly within the Digital Operations team and externally with all the key teams who we support.
• Have an inquiring mind, be curious on the ‘why’ to understand cause/effect of processes, be pragmatic and take ownership for their work.
• Able to grow knowledge quickly. Be confident in reaching out to peers for any support required and able to adhere to documented standard operating procedures according to whichever team you are supporting.
• Embraces change with confidence, works effectively under pressure, and navigates the demands of a dynamic business with tenacity.
• Manages tasks independently, meets tight deadlines, and supports regular overnight deployments and occasional weekend work as required.

• Holds a foundation ISTQB qualification with a strong understanding of the 7 principles of testing, alongside practical experience in various testing areas.
• Has experience creating and maintaining clear, structured UAT scripts and test scenarios to ensure thorough and consistent test coverage.
• Is skilled in identifying defects, patterns, and trends, contributing to continuous improvement of the  customer experience.
• Proficient in JIRA, with the ability to build and manage project plans, as well as other collaboration tools such as Confluence.

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more.
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, with you, we change for the better.

Where a role is advertised as full-time, we are open to discussing part‑time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.

This role requires the successful candidate to complete a Pre‑employment check after receiving an offer. Depending on your location you will be asked to submit either a DBS (Disclosure & Barring Service), PVG (Protection of Vulnerable groups) or an Access NI Check.

Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case‑by‑case basis.