Technical Support Level 3 Customer Support

Join to apply for the Technical Support Level 3 (m/w/d) role at FARO Technologies

FARO is an imaging company — and an imagining company. We envision a better, more insightful, and more powerful world realized through digital 3D means and measurement technologies. From the start, we have helped our customers make better decisions — faster and more accurately than anyone else in the industry.

We work with the largest companies on the planet to provide solutions that help them overcome industry challenges. In aerospace and automotive sectors, we collaborate with Space

X, NASA, Tesla, and Volvo. In construction, we partner with major builders to scan and design projects. For public safety, our forensic scanning tools assist in crime scene documentation, similar to tools seen in CSI.

We believe that if it can be dreamed, it can also be measured. And if it can be measured, it can be realized.

We are seeking a Technical Support Level 3 (m/w/d), based in Nottingham, United Kingdom. This is a hybrid role requiring 2 days in the office per week.

• Respond to customer inquiries related to hardware and software products
• Provide technical support, troubleshooting, and solutions following guidelines
• Manage incidents, product defects, license issues, and escalations
• Maintain detailed documentation for support incidents
• Research and troubleshoot system issues
• Escalate issues internally when necessary
• Collaborate with support teams to ensure excellent customer experience
• Lead on escalated issues or small projects
• Contribute to process improvements

• Technical background (apprenticeship, further education, university degree preferred)
• Experience in a technical service organization
• Knowledge of process and project management
• Strong organizational and communication skills
• Fluency in English

• Pension scheme with employer contribution
• Flexible 37.5-hour workweek
• Options for remote work
• 25 days paid vacation plus public holidays
• Office amenities including fruit and drinks

FARO values diversity and encourages different perspectives to foster innovation. We are committed to respect, open communication, and collaboration among all employees.

• Seniority level:
  Entry level
• Employment type:
  
  Full-time
• Job function:
  Information Technology
• Industry: Industrial Machinery Manufacturing