IT Service Desk Analyst

Nottingham City Council provided pay range

This range is provided by Nottingham City Council. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Direct message the job poster from Nottingham City Council

We’re looking for four enthusiastic Service Desk Analysts to join our busy and friendly IT Service team at Nottingham City Council on a 12-month fixed-term contract
.

If you love helping people, solving technical challenges, and working in a collaborative environment, this is a great opportunity to make an impact while building your IT career.

• Acting as the first point of contact for IT incidents and service requests—by phone, email, or face‑to‑face.
• Diagnosing and resolving technical issues quickly and professionally.
• Escalating complex problems when needed and keeping customers informed every step of the way.
• Supporting and maintaining systems across the Council, ensuring smooth operations for our teams.
• Sharing ideas for process improvements and contributing to our IT knowledge base.

• Previous experience in an IT Service Desk or customer support role.
• Working knowledge of Microsoft technologies (Active Directory, Exchange, Citrix, VMware, etc.).
• Great communication skills—calm, clear, and customer‑focused.

• Excellent Local Government Pension Scheme – one of the best available
• 25 Days Holiday plus BH (rising with service)
• Learning and career development: ongoing training and opportunities to build your technical and professional skills
• Supportive, inclusive culture: join a friendly team that values collaboration, wellbeing, and work‑life balance
• Meaningful work: contribute to services that make a real difference to Nottingham’s residents

If you’re motivated, solutions‑focused, and enjoy working with technology and people, we’d love to hear from you.

Apply now and help keep Nottingham connected.

• Entry level

• Contract

• Information Technology
• Government Administration

Referrals increase your chances of interviewing at Nottingham City Council by 2x