IT Support Engineer

Job Description

IT Support Engineer . My client isa family run, growing company which provides monitoring services for alarm, lone worker and CCTV systems throughout the UK & ROI. Established in 1987, we are a leading UK & ROI independent alarm monitoring centre offering premium monitoring services for installers and by extension their end users.

The successful candidate will bepart of a small IT support team with responsibility for maintaining, supporting, and developing the organisations diverse IT systems from user support through to system infrastructure and cyber security. You will be tasked with resolving technical issues collaborating with customers and team members across all departments to support their technical infrastructure.

You will need to be self-driven, highly motivated and keen interest in all aspects of IT and technology. Have a good understanding of monitoring and maintaining a healthy system environment acting as an advocate to ensure IT best practice is implemented across the organisation.

• Serve as the first point of contact for users seeking technical assistance, including customers and installers.
• Install and configure computer systems and hardware
• Provide ongoing support across the business infrastructure, Servers, Switches Firewalls to ensure system uptime
• Participate in technical discussion with all departments to drive and improve system efficiency
• Working with IT lead plan and undertake schedule maintenance and upgrade as required.
• Create and manage user accounts across all applications and provide support and assistance for log on issues.
• Troubleshoot and resolve technical issues across all areas of the business
• Maintain and manage software and hardware assets
• Undertake technical project work as part of continuous system improvements
• Other reasonable duties as requested by Management. This may include maintenance duties

• Strong technical Knowledge across all areas of IT and Systems
• HNC or Degree in associated IT discipline or equivalent experience
• Analytical critical thinking skills
• Effective communication and collaboration skills
• Active Directory and Group Policy – Desirable
• Hyper V / VMware – Desirable
• Knowledge or Experience with in the Alarm Receiving Centre industry – Desirable
• Cisco Meraki – Desirable
• Microsoft 0365 – Desirable
• Fortigate Firewalls – Desirable
• Industry standards required all successful applicants will be vetted to BS7858 which include, police check, financial check and 5-year work history
• Full UK driving license access to a car.
• On Call nights and weekend on three weekly rotation

• Monday to Friday 9am – 5pm (4 : 30pm finish on a Friday)
• Salary £23,000 – 27,000 DOE
• 20 days holiday + bank holidays
• On call on weekends – OTE
• Pension Scheme
• Parking on site
• Career Progression