ServiceNow Architect

Alcor Solutions is seeking a highly skilled Service Now Architect to lead the design and delivery of innovative solutions across the Service Now platform. In this role, you will serve as a trusted advisor to clients, helping them realize business value through the strategic use of Service Now. You will provide architectural leadership and technical expertise across the platform, ensuring scalable, secure, and high-performing solutions.

• Act as the Technical Solution Owner for Service Now engagements, from presales through delivery.
• Define solution architecture across one or more Service Now product lines including ITSM, ITOM, HRSD, CSM, GRC, or Sec Ops.
• Lead client-facing workshops and working sessions to identify requirements, translate business goals into platform capabilities, and deliver tailored architecture blueprints.
• Guide development teams in Agile / Scrum environments and ensure solution alignment with best practices and platform standards.
• Partner with internal and external stakeholders including Program Directors, Engagement Managers, Product Owners, and COE teams to support enterprise Service Now adoption.
• Own and evolve estimation models, technical collateral, and reusable solution assets.
• Serve as a hands‑on architect during sprints, contributing to configurations and sharing platform expertise with delivery teams.
• Provide technical leadership in proposal development and participate in orals, solution reviews, and customer roadmap discussions.
• Act as a resident architect for strategic accounts as needed, supporting long‑term customer success.

• 8+ years of total IT experience with at least 5+ years of deep hands‑on Service Now experience.
• Proven delivery expertise in at least two or more major Service Now product lines (e.g., ITSM, ITOM, HRSD, CSM, GRC, Sec Ops, SAM).
• Strong architectural understanding of the Service Now platform, with ability to lead the end‑to‑end technical solution lifecycle.
• Experience leading Agile implementations; ideally 3–4 years practicing Scrum in a professional services setting.
• Exceptional communication and stakeholder management skills, with demonstrated ability to advise on technical trade‑offs and risks.
• Minimum of two current Service Now Certified Implementation Specialist (CIS) certifications and Certified System Administrator (CSA) required.
• Bachelor’s Degree or higher in Computer Science, Information Systems, Engineering, or related field.

• Experience with large‑scale Service Now transformations or enterprise platform adoption programs.
• Familiarity with integrations, custom app development, and multi‑instance architecture.
• Prior experience serving as a trusted technical advisor in both pre‑sales and delivery phases.

At Alcor Solutions, we empower digital transformation through Service Now. Join a dynamic, growing team where innovation, continuous learning, and delivering customer excellence are at the core of what we do.

This role does not offer visa sponsorship at this time.