Principal Operations Manager

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We are offering a fantastic opportunity for a permanent Principal Operations Manager for our Strategic Highways, Area 10 maintenance and response contract across the Northwest.

As Principal Operations Manager, you will play a key leadership role, driving performance, innovation, and services for our client and customers. The successful candidate will demonstrate exceptional strategic thinking, stakeholder management, and a proven ability to lead large teams within a dynamic environment.

The Area 10 contract covers the maintenance and improvement of motorways and major roads in the Northwest of England, ensuring they remain safe, efficient, and reliable for all users.

The standard hours of work are 37.5 per week on a hybrid basis.

• Shape and deliver the contract, ensuring alignment with overall strategy and close collaboration with the Account Director, the client and contract teams.
• Lead all aspects of financial management, including P&L and balance sheet oversight, and take responsibility for achieving and improving agreed margins and cash flows.
• Manage and motivate a team of approximately 200 employees, optimising the use of resources such as fleet, suppliers, and subcontractors.
• Provide visible leadership on account, conduct regular site visits and performance reviews, providing clear management data and actionable insights to drive operational excellence.
• Champion service excellence by sharing best practices, identifying opportunities for profit improvement, and positioning the contract as a strong reference site for future bids.
• Oversee the supply chain, fostering robust relationships with suppliers and subcontractors to ensure high-quality delivery and profitability.
• Uphold rigorous compliance with health and safety standards and ensure that business goals are effectively communicated across the contract area.
• Promote a customer‑centric culture, proactively understanding and exceeding client requirements while supporting continuous improvement throughout the operation.

At Amey, we don’t just offer jobs, we offer opportunities to build fulfilling careers. As one of the top 1% of employers recognised by Investors in People, we are committed to your professional growth and wellbeing. Here’s what you can expect when you join our team:

• Competitive Salary: Enjoy a competitive annual salary with the potential for yearly reviews to ensure you’re rewarded for your contributions.
• Career Growth: Propel your career with clear, dynamic advancement opportunities to roles such as Team Leader.
• Training Opportunities: Unlock your potential with comprehensive training tailored to your growth.
• Personal Development Opportunities: Advance your personal growth through mentorship and access to our award‑winning programmes such as Leadership Development, Women@Amey, and Multicultural Leadership programmes.
• Pension: Benefit from a generous pension scheme with company contributions for your future peace of mind.
• Holidays: Enjoy at least 24 days of holiday plus bank holidays, and the opportunity to buy further 5 days! Giving you plenty of time to relax and recharge.
• Flexible Benefits: Customise your benefits package with options such as additional leave, cycle‑to‑work schemes, charitable giving, and gym memberships.
• Exclusive Discounts: Access our online portal filled with discounts from leading retailers, healthcare services, and more, helping you save on the things that matter.
• Social Impact: Take part in our community initiatives with 2x paid volunteering days a year, plus other opportunities to support fundraising and local projects.

• Proactive Leadership: You set the standard, inspire action, and motivate teams.
• Strong Communication: Clear, transparent, and effective in all forms of communication.
• Adaptability: Flexible and able to thrive amid change and uncertainty.
• Integrity: Ethical, honest, and trustworthy in every decision.
• Collaborative Spirit: A team player who fosters partnership and innovation.
• Resilience: Composed and effective under pressure.
• Innovative Thinking: Driving continuous…