Regional Operations Manager; ROM - East Midlands

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We are The Housing Network (THN), a private Limited Company with a purpose.

We exist to provide 'More than a Roof', because when life is at its toughest, we believe everyone deserves a safe and stable place to rebuild their lives.

Homelessness is a vast and complex issue that does not have a single solution. In understanding that reality, we've learned the importance of perspective; appreciating that if we continue to innovate, collaborate, and give our best, we are playing our part in making a vital difference.

We are a team that is absolutely committed to innovate, excel and be dependable in all that we do.

Working hard together to achieve our mission of providing Better Accommodation, Better Support, Better Partnerships, and as a result Better Business.

The Regional Operations Manager (ROM) is responsible for overseeing and optimising operational activities across designated regions.

This role ensures alignment with strategic objectives, drives performance improvements, and maintains high standards of service delivery.

The ROM is responsible for overseeing the day-to-day operations of our property portfolio and line managing the field teams that service the portfolio in the designated region.

The role requires efficient management of staff, third party contractors, asset management, void management, and property compliance.

The ROM will ensure that our properties are fully compliant as well as being safe and inspiring.

• Lead regional operations to achieve business targets and service excellence.
• Collaborate with cross-functional teams to ensure seamless operations.
• To proactively look at improvements to our maintenance and cleaning model and discuss ideas and recommendations with Head of Department and Director of Operations.
• Be an integral part of the THN strategy to build our portfolio to 10,000 safe and inspiring bed spaces by 2029.
• Focus on the company's social impact and identify how this can be captured across your area.
• Recommend the most effective way to capture social value and keep records accordingly.
• Proactively promote and deliver the company's net zero commitment, ensuring adaptation and continuous improvement.

• Line manage field teams (maintenance operatives and cleaners). We are an inclusive employer and actively encourage people who have lived experience to apply for roles within the company.
• As a Regional Operations Manager you will understand the importance of the lived experience voice within a company and how support is essential to the success of someone who has lived experience.
• Recruitment – you will be responsible for recruiting replacement and new members of the regional team; this will include reviewing CVs presented to you from our People Team, conducting interviews and making decisions on candidates who is the best fit for the role. You will also be expected to implement a 4‑week induction program for all new starters, embedding the company's values and mission.
• Performance Management – Conduct regular performance evaluations, monthly 1‑2‑1s/catch ups, yearly staff appraisals. Invest in your team to ensure that you maintain a healthy culture where staff flourish.
• Complaint management – Investigate complaints relating to staff performance and lead disciplinary hearings when necessary.
• Financial efficiency – Scrutinise, approve, or reject expenses relating to field team activities ensuring compliance with company policy.
• Holiday and absence management – Approve or decline field team holiday requests, ensuring business continuity during periods of absence.

• Data Management – Have full overview of your Region and advise the Head of Department on all key data relating to the portfolio, ensuring a consistent approach across all regions.
• Policies and Procedures – In conjunction with the wider management team, Implement and monitor operational policies and procedures
• Void management – Take a proactive approach to managing all voids in the Region, in conjunction with the wider…