IT Managed Service - Account Manager

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• Come and join the Littlefish team!
• Work location:
  Nottingham or Sheffield - Hybrid
• Salary:
  Up to: £60,000 plus a lucrative commission scheme

Here at Littlefish, we look for people who can make a real difference and become a giant slayer. As the world around us continues to change, we look for people who grab that change with optimism and excitement. These are the passionate and high performing people who enjoy and thrive on thinking outside the box.

Our current employees are the giant slayers who have made Littlefish who we are today, and you will be the future employees who continue to add the drive, passion, and add to our skills and experience as we see Littlefish grow.

So, if this is ticking your boxes and you are excited at the thought of working with creative, passionate, energetic, friendly people- we would love to hear from you.

The role and what you’ll be getting up to on a day-to-day basis:

Littlefish is on the lookout for a driven, results-oriented IT Managed Service - Account Manager to join our talented team and become one of the trusted faces of our business for our valued customers.

In this pivotal role, you’ll nurture lasting client relationships, understand your customer’s business and IT challenges and unlock new growth opportunities. If you thrive on exceeding expectations and making a real impact, this could be a great opportunity for you.

You will:

• Own and manage all aspects of allocated customer accounts, acting as the main point of contact.
• Drive account growth by identifying opportunities, up‑selling, cross‑selling, and securing contract renewals to hit and exceed your sales targets.
• Deliver accurate monthly and annual revenue forecasting and provide regular customer reports.
• Ensure overall customer satisfaction and handle stakeholder escalations with confidence.
• Coordinate internal teams to deliver compelling proposals and successful project outcomes.
• Gather and share customer insights to help shape the Littlefish service portfolio.

About you:

• Experienced in managing customers in a managed services environment, with a proven track record of securing incremental revenues, renewals, and consistently achieving sales targets.
• Commercially savvy, with strong financial acumen and experience in financial reporting.
• Skilled in building relationships, influencing, and negotiating at executive and senior levels.
• Knowledgeable about ITIL processes and IT operations.
• Proficient in Microsoft Office Suite and CRM applications.
• Motivated by targets, resilient, and passionate about delivering results.

What can we offer you?

• Through our one‑of‑a‑kind training programme, the Littlefish Academy, you can increase your earnings by £4,500
• Referral bonus scheme of £1000 when you successfully refer a friend.
• Access to our Linked In Learning platform, with over 16000 expert‑led online tutorials to enhance and achieve your personal and professional goals.
• Healthcare cash plan. This will give you access to online GP appointments, 24/7 access to qualified counsellors and cash back against a range of general healthcare
• Casual dress policy
• Company Pension Scheme
• Company social events
• 25 days annual leave plus public / bank holidays
• Purchase and sale of annual leave scheme

Life at Littlefish:

Our company values shape who we are as a business, what we stand for and how we work. Hiring people with our values at heart, is very important as we see Littlefish grow.

I am High Performing- I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence.

I am Passionate- We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work with and we support one another.

I Have a Can‑Do Attitude - I am not afraid to step outside my comfort…