Customer Services Advisor Market Bosworth

# Customer Services Advisor Region:
Midlands

Location:

Market Bosworth Job reference: ANEE
01868## The role
** Customer Services Advisor*
* ** Salary:
Competitive (dependent on experience)*
* ** Job Type: Full-Time, Permanent*
* *
* Location:

Market Bosworth, Nuneaton, CV13 0LJ
*
* *
* Hours:

Monday – Friday, 9 AM – 5 PM*
* ** Join Our Team at NFU Mutual Market Bosworth*
* ** About NFU Mutual
** NFU Mutual has been providing high-quality insurance services for over 110 years. We offer a broad range of products, including general insurance, life cover, pensions, and investments. As a mutual organisation, our priority is our customers – delivering excellent service and supporting them when they need us most. We are a top ten UK insurance company and the country’s largest rural insurer, with a trusted network of over 250 local offices.

** About Our Agency
** As a local agency of NFU Mutual, we take pride in delivering a personal, first-class service to both new and existing customers. Our values are built on honesty, integrity, and trust, ensuring we maintain strong, long-term relationships. Our team is dedicated to providing exceptional customer support and upholding NFU Mutual’s renowned reputation for outstanding service.  We have an exciting opportunity for a proactive and customer-focused individual to join our growing team.

As a Customer Services Advisor, you’ll play a vital role in ensuring our office runs efficiently while delivering top-tier service to our customers. Your key responsibilities will include:  
• Handling customer enquiries professionally and efficiently.  
• Processing insurance policy changes with a proactive, solution-driven approach.  
• Building and maintaining strong customer relationships.  
• Supporting the team in achieving business objectives.  
• Ensuring a seamless customer experience with a high level of attention to detail.  In return, we offer full training in a supportive and friendly environment, helping you develop the skills needed to thrive in your role.  
** What We’re Looking For
** We’re seeking an enthusiastic, customer-focused individual who is eager to learn and grow. The ideal candidate will have:  
• Strong communication and interpersonal skills.  
• A proactive, problem-solving mindset and the ability to work independently.  
• A passion for delivering outstanding customer service.  
• Previous experience in the insurance or financial sector (preferred but not essential).  
• IT proficiency, with experience using Customer Relationship Management (CRM) systems as an advantage.  
• Minimum GCSE Grade C (or equivalent) in Maths and English.  
** What We Offer
** We provide a professional yet friendly and supportive working environment, where your contribution is valued. In return for your hard work and dedication, we offer:  
• 21 days’ annual leave plus bank holidays.  
• Free onsite parking.  
• Comprehensive training and development in both technical knowledge and customer service skills.  
• A positive, team-oriented culture where your growth and success are encouraged.  If you’re a people person with a passion for customer service and want to be part of a friendly and ambitious team, we’d love to hear from you. Apply today and take the next step in your career with NFU Mutual Market Bosworth!  Please apply in writing with CV and covering letter to: emma Closing date for all applications 31st January 2026.
** Please note you will be employed by an Agent of NFU Mutual and not NFU Mutual directly.
** Whatever your role, as a key member of your agency team, you’ll enjoy the chance to develop your insurance industry knowledge and skills and build a rewarding career. For most roles you won’t necessarily need an insurance background. It’s more about your personal qualities – your ability to learn quickly, develop strong working relationships with a range of different people and give customers excellent service, with trusted advice and products.

Bring these qualities and you’ll be supported with a full range of training and development opportunities so you can build the career you want. These include the chance to gain an apprenticeship, as well as support to study for professional qualifications and full training in all aspects of the insurance industry.
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