Senior eCommerce Manager - Food and Sports

What you’ll actually be doing

• Building and executing digital category strategies that drive revenues – specifically across our food and drink ranges, where customer habits shift fast and margins matter.
• Owning the P&L for your categories. You’ll know what’s working, what’s not, and what needs fixing.
• Leading a team of four – mentoring, challenging, and developing them to be even better.
• Driving performance across our website and app in the UK & Ireland.
• Owning the Marketplace from top to bottom – listings, pricing, ads, vendors, inventory, the lot. Especially in food and drink, where availability and visibility are everything.
• Collaborating across the business – Digital Trading, eCRM, Social, Commercial, Finance, Supply Chain. You’ll be the connector, not the bottleneck.
• Using data as your compass – uncovering trends, solving problems, and spotting opportunities before they become obvious. Think seasonal spikes, basket behaviours, and what’s flying off the shelves.
• Improving the customer experience – from first click to final checkout, and everything in between.

We’re looking at the numbers that matter – the ones that show your strategy’s not just working, but winning:

• Revenue, margin, EBITDA – the big stuff.
• Conversion rates, AOV, IPB – the stuff that tells us if your plans are working.
• Customer growth – new, returning, and sticking around.
• Bounce rates and interaction times – because we want people to stay, not sprint away.
• Shopper frequency – because once is nice, but twice is better.

If the numbers are going up and the customer experience is getting smoother, you’re doing it right.

• Experience in a big D2C environment – ideally in food, drink, or FMCG, where pace, precision, and product availability really matter.
• A track record of spotting growth opportunities and actually doing something about them.
• Comfort with data – not just reading dashboards, but acting on them.
• Leadership – you’ve led teams, developed people, and made things happen.
• Marketplace know‑how – you’ve worked with vendors, optimised listings, and driven performance.
• Strategic thinking – you can zoom out, plan ahead, and still get stuff done today.
• Stakeholder skills – you know how to build alignment and keep momentum going, with purposeful conversations and clear direction.
• A healthy disrespect for how we’ve always done it.

• The salary’s competitive – we’ll talk numbers early.
• 25% off everything at H&B – even the fancy supplements.
• Pension contributions – because future-you deserves a break.
• Perks from other retailers – discounts, advice, and savings from brands you actually use.

This may be a maternity cover. But it’s also a chance to be in a leadership position in a fast‑growing digital business, shape strategy, and make a real impact. And where there’s growth, there’s opportunity.

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