B2B Collections Representative

Summary

The Credit Representative is responsible for contacting Worldpac customers to collect past due receivable balances. This will include negotiation of payment arrangements, resolution of customer disputes and working with internal teams to accomplish KPI’s, objectives.

The role will work closely with internal Credit team members and Commercial Sales and Customer First teams as necessary to resolve customer concerns causing delays in payments. The role will work with Collections management team on proper escalation of customers with payment issues. A strong customer service mindset is required for success.

The role will work closely with cross-functional departments and Credit team members to coordinate daily workflow and ensure compliance with SLAs. This role will work closely with key customers and the cross‑functional teams to understand and resolve issues while adhering to established company policies and procedures.

Essential Duties & Responsibilities

• Daily aging report monitoring and follow through on collection to assure that delinquent accounts are worked based on priority and in a timely manner and properly notated

• Develop and maintain positive working relationships with all customers within assigned A/R portfolio

• Reconciliation of past due balances, with clear and concise communication to our customers, sales staff, and management to resolve disputed balances

• Resolves disputed and unapplied items on the customer accounts

• Works with internal and external customer to clear open accounts receivable balances

• Makes recommendations for setting up customer payment plans, placing customer accounts on hold and accounts to be placed with 3rd party collections and bad debt

• Works in a team supportive environment

• Performs other collection related duties as required by management

• Complies with all established policies and procedures

• Ability to organize and interpret data as well as communicating analytic results/recommendations

• Able to manage multiple tasks simultaneously to completion with sound business judgment

• Credit hold review and order releases per company policy guidelines

• Special projects as assigned

Supervisory Responsibilities

None

Workweek

The regular workweek is forty hours, however, requirements of the position may warrant extended work hours. Associate must be available to work Saturdays.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

• Minimum Associates degree in Business related field preferred, or equivalent experience in lieu of Associate degree

• 2+ years’ experience in a credit and collections or customer facing role

• Effective collections, issue resolution, deduction management, and negotiation skills

• Collaborative attitude, as well as strong analytical and investigative skills

• Proven ability to work both independently and as a team member

• Understanding of basic accounting and bookkeeping procedures

• Ability to communicate professionally and effectively with all levels of internal and external management through various methods of communication

• Ability to define problems, identify solutions and follow through to completion

• Excellent verbal and written communication

• Strong decision-making skills with strong attention to detail and action results oriented

• Working knowledge of AS400 system

• Excellent customer service skills

• Knowledge of transactional processes and systems

Certificates, Licenses & Registration

Is legally able to work in the United States.

Physical Demands

• While performing the…