Property Administrator

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Job Title: Property Administrator

Location: Oakham

Brand: Osprey Properties

Salary: £29000 inclusive of commission

Hours: Monday-Friday 8.30am-5.30pm 1 in 3 Saturdays 9am-3pm

Osprey Property is a local estate and lettings agency with branches in Oakham, Stamford, Oundle and Melton Mowbray. In 2025, we joined the LRG giving our team the support of a national organisation while keeping our local identity and close-knit culture. We pride ourselves on delivering trusted, personal service across sales, lettings and property management.

Reporting to the Team Manager/Head of Centre, Leaders are seeking a Property Administrator to join our dedicated and dynamic team based in Oakham. As a Property Administrator, experience is not essential as full training will be given.. You will play a pivotal role in ensuring our customers receive the highest level of service and support. You will act as a point of contact for our tenants and landlords, assisting them with inquiries, booking appointments and ensuring a smooth process throughout the tenancy from beginning to end.

• You'll be expected to provide excellent levels of both telephone and written communication for the duration of the tenancy
• Responsible for accepting and understanding tenants maintenance requirements, providing a triage service to try to resolve issue
• If unable to resolve, then communicate this to the landlord with a solution to the problem and arrange works with dedicated contractor
• Updating all parties on a regular basis by both phone, email or text and logging notes.
• To make regular 'well being' calls to the landlord
• Working with the property management team to ensure that all works are completed and invoiced with 21 days and updating customers on progress
• Working with the property management team to ensure that all mandatory compliance / legislation is in place on all properties, if this has not occurred to ensure that company process has been followed
• Working with the Property Inventory Clerks to ensure all properties have been inspected as required and that landlords and tenants have been fully communicated to in line with company policy
• Placing calls to all managed landlords and tenants 2 weeks prior to vacation to ensure they understand the check out process and time frames
• Dealing with non managed deposits who are part of the No Deposit Scheme
• To ensure check out process is followed and communication is sent out within company process via the Depositary site
• To work with the team leaders, head of centres and branch network to understand the reason for any lost units
• To maintain high levels of communication to internal and external customers

• Excellent communication, written and verbal
• Professional telephone manner
• Organisational skills, time management and attention to detail
• Full UK Driving License Required

• Proven track record for career growth and advancement within the company
• Market leading training and ongoing professional development
• Access to a diverse portfolio of properties
• Supportive and collaborative team environment

• Competitive base salary and additional incentives
• Quarterly and yearly awards
• Salary sacrifice pension scheme
• Generous Holiday allowance, increasing by 1 day per year based on service
• Excellent Parental leave and newly introduced Fertility policy
• Staff discounts

LRG are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the Real Estate Industry.

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