Principal Product Manager, AI Platforms; GTM Excellence

Position: Principal Product Manager, AI Platforms (GTM Excellence)
Our Mission

At Palo Alto Networks® we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.

Who

We Are

In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values:
Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!

This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters.

Job Summary

The GTM Excellence team powers our organization's success by overseeing the critical infrastructure and education platforms that empower our GTM teams. As we innovate, we are seeking a highly strategic, visionary Principle Product Manager to build, maintain, and scale a diverse portfolio of multiple AI applications designed to accelerate team readiness.

While your immediate focus includes our AI Roleplay application, this is just the first of many concurrent use cases. Sitting at the intersection of technology, learning, and GTM strategy, you will leverage deep AI literacy to pioneer and scale AI tools across our ecosystem. Armed with a deep understanding of value selling, you will drive the long-term AI strategy while providing the rigorous program management needed to track complex deliverables, unblock cross-functional teams, and keep enterprise-wide rollouts moving smoothly.

Key Responsibilities

• AI Portfolio Strategy &
  
  Roadmap:
  
  Define, maintain, and drive the multi-year strategic roadmap for a portfolio of multiple concurrent GTM AI tools. Ruthlessly prioritize capabilities based on business impact, ensure strict alignment with value selling principles, and build polished, executive-level collateral to influence senior leadership decisions.
• End-to-End Product Lifecycle:
  Own the "build, maintain, and scale" lifecycle for all AI platforms. Partner directly with platform owners to architect the technical and functional capability roadmap, assessing needs for system architecture changes and large-scale feature requests.
• Rigorous Program Management & Execution:
  Act as the central program lead between Learning, IT, and GTM Leadership. Track numerous moving parts, maintain momentum, and keep cross-functional execution moving in the right direction across all AI solutions. Manage predictable update cadences for platform features and pilot programs.
• Prompt Engineering & Optimization:
  Serve as the internal SME by designing, testing, and continuously refining complex prompt structures for our underlying LLMs. Ensure all AI scenarios deliver highly relevant, accurate, and valuable outputs for real-world sales challenges.
• Product Iteration & Quality Assurance:
  Establish standardized guardrails and coordinate enterprise testing/QA prior to launch. Evaluate usage metrics, adoption trends, and continuous user feedback, translating this complex data into actionable recommendations to improve the user experience.
• Stakeholder Alignment & Governance:
  Act as the ultimate guardian of…