IT Desktop Support Specialist

Description

Who is FMI?

FMI Aerostructures is one of the largest independent manufacturing businesses serving the aerospace & defense industry. Our 250-member team has been a trusted supply chain partner that manufactures critical structural components and complex assemblies for major aerospace players for over 40 years.

Why FMI makes a difference?

Customers are at the center of everything  are excited that this team can work with key partners like Northrop Grumman and Lockheed Martin using our critical components to help important new aerospace programs take flight. Our machinists are the best in the industry, and we are investing to support their continued success. When they win, our customers win.

Why FMI could be the right fit for your career?

This is an opportunity to work locally for a long-standing, stable business that is investing to grow.

Job Summary

The Desktop Support Specialist provides on-site technical assistance for the organization’s computing environment. This role is responsible for the full lifecycle management of end-user devices—from initial configuration, maintenance and user support to secure end-of-life disposal. Beyond standard desktop support, this position serves as the "Smart Hands" extension for IT Director and System Administrator, performing critical physical interventions on PCs and networking hardware to ensure maximum uptime.

Supervisory

Responsibilities

None

Requirements

• Device Lifecycle Management:
  Manage the full lifecycle of desktop PCs, laptops, tablets, and mobile devices (iOS/Android) for BYOD-bring your own device and managed via Intune MDM.
• "Smart Hands" Infrastructure Support:
  Act as the on-site physical technician for System Administrator. Responsibilities include rack and stack services, basic cabling (LAN support), and troubleshooting physical connectivity for network enabled endpoints.
• Advanced Troubleshooting:
  Diagnose and resolve complex hardware/software errors, network connectivity issues (wired/wireless), and audiovisual/video conferencing malfunctions.
• Project & Process Excellence:
  Work on IT projects of medium complexity, such as hardware refreshes or software migrations. Maintain detailed technical documentation, service logs, and knowledge base articles to enhance team efficiency in our IT Service Desk Platform.
• Compliance & Security:
  Ensure all devices meet corporate and industry-specific security standards. In an Aerospace context, this includes strictly adhering to ITAR and cybersecurity protocols for handling equipment per CMMC L2 and NIST 800-171.

Required Skills/Abilities

• Technical Proficiency:
  Expert-level knowledge of the Microsoft Office 365 suite, Windows 11 Pro, and mobile device functionality.
• Soft Skills:
  
  Excellent client-facing customer service skills with the ability to communicate technical concepts to non-technical users clearly.

Educational Qualification and Experience

• Experience:
  
  1–3 years of hands-on technical support experience, with a proven ability to work under the direction of a System Administrator while exercising independent judgment.
• Certifications:
  
  Industry-standard certifications like CompTIA A+ or Microsoft Certified:
  Modern Desktop Administrator Associate are highly recommended. CompTIA Security+ is a plus.
• Preferred
  
  Skills:
  
  Experience in the Aerospace industry, Manufacturing industry or other highly regulated environments is a significant plus.
• Bilingual – Spanish is a plus.

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this Job, the employee is…