Customer Service Representative - Bilingual; French

About Us

Ship Time (Paid Shipping) pushes the boundaries of what shipping can do for small and medium businesses. Ship Time has partnered with some of the top affiliations in North America (Costco, CFIB) to provide shipping rates from leading national carriers like Canada Post, UPS, DHL, Fed Ex, Purolator and more. Ship Time (Paid Shipping) aims to make shipping easy, cost-effective and intelligent, providing all the pricing, service, and logistical information businesses need to make informed shipping decisions.

Together, Ship Time & Paid Inc. push the boundaries of what shipping and eCommerce can do for small and medium businesses. We aim to provide all the pricing, service and logistical information businesses need to make informed logistical decisions.

About the role

Job Type: Full-Time

Salary: $47,750 - $60,000 CAD/year

Remote Work:
Hybrid (Two days in office per week)

In the role of Heroic Support Representative, you will own the user experience and be our shippers’ advocate within Ship Time. The Heroic Support Representative will assist and support customers end-to-end with their shipping needs from label creation, through to delivery. Possessing an excellent service attitude with the ability to be empathetic, responsive, and resourceful is the key to success in this role.

If you’re an active listener that always puts the customer first, you will fit right in!

Join our exciting, fast-growing team where heroic customer support is the name of the game. In fact, Ship Time has even trademarked the phrase Heroic Support™, making outstanding customer support a core focus.

Do you have what it takes to be a Hero? Are you passionate about the way customers are treated? Do you want to be part of a dedicated, focused, close-knit team that puts the customer’s experience above everything else? If so, apply today!

Key Responsibilities:

• Effectively manage incoming calls, chats, and tickets simultaneously.
• Understand customers’ needs to ensure excellent service standards.
• Resolve customer requests that you are accountable for with appropriate solutions.
• Interface with other parts of the organization, as needed.
• Respond to customers within target SLAs.
• Build sustainable relationships and trust with our customers.
• Have a high level of initiative and the ability to work independently within a team.

Skills & Qualifications:

• Must have a High School diploma (or equivalent).
• Computer proficiency (including knowledge of windows-based applications).
• Able to work with multiple screens and systems concurrently.
• Call Center experience is an asset.
• Background in logistics is beneficial.
• Strong verbal and written communication skills in French and English.
• Strong analytical and problem-solving skills.
• Empathetic, responsive, and resourceful.

Benefits:

• Health Benefits (medical, dental, vision).
• GRSP Retirement Program.
• Stock Option Program.
• On-Site Parking.
• Ongoing training and learning opportunities.
• Personal and professional growth. Our company is small and growing quickly!
• Well-stocked snacks, tea/coffee bar.