Supportive Case Mgr & Residential Service Coordinator

Supportive Housing Case Manager/ Residential Service Coordinator JOB DESCRIPTION The Hope Through Housing Foundation (HTHF) is committed to breaking the cycle of generational poverty by implementing high-quality social services for low-income families and seniors living within and around National CORE’s affordable housing developments throughout California, Texas, and Florida. We seek passionate, hardworking team members who are committed to transforming lives and communities.

Together, we deliver Hope, Opportunity, Prosperity, and Empowerment to thousands of youth, adults, and seniors each year.

About the Job:

The SH Case Manager/ Residential Service Coordinator (SH CM/RSC) is a hybrid role including duties of a traditional Supportive Housing (SH) Case Manager (CM) and a Residential Service Coordinator (RSC). This position is responsible for developing, implementing, and managing high-quality on-site access to services and activities aimed at improving the financial stability, economic mobility, housing retention, as well as physical and mental health of our residents.

The position will utilize prevention, intervention, and referrals in the social service areas of, financial education, workforce development, community building, and health and wellness. The position will work closely with the onsite Property Management team, social services providers and serves as a community ambassador externally; developing partnerships that expand Hope’s impact. SH CM/RSC’s is responsible for strategically engaging their assigned caseload (6) residents which includes collaboratively crafting a personalize plan and support progression of meeting these objectives.

The position maintains a direct relationship with the San Diego Regional Director for resident services on site and related required documentation. Direct supervision for administration of the role and the SH Intensive Case Management will be provided by the Director of Supportive Housing & Resident Services.

RESPONSIBILITIES The SH Case Manager/ RSC is a hybrid role consisting of providing Case Management to an assigned SH caseload of (6) residents and focuses on coordinating daily onsite residential services and activities at the Greenbrier Village Community.

The position works as part of an integrated team with social services and property management to identify any residents who need assistance, linkage to benefits and to support resident retention and eviction prevention. Overall, this role fosters and builds a sense of community through coordinated on site activities from both educational and wellness programming for residents. A strong community network and knowledge of local resources is pivotal for this role, including ongoing networking to build local working relationships with community resources such as area public benefits access, drug and alcohol rehab centers, food pantries, and other social services agencies.

SH Case Management:

Managing a SH caseload of (6) residents and ensuring ongoing compliance requirements are met. This includes but is not limited to:

Case notes and ISP goal plan updates when meeting with resident in HMIS.Conducting initial intake interviews; annual needs assessments; developing an Individualized Service Plan (ISP); and ongoing stability supports- which are all documented into the system.

Ensure all other partnering SH Case Management agencies on site as scheduled and are functioning in a coordinated and effective manner to support all SH residents thrive.

Facilitate weekly case conferencing meetings for all onsite SH units.

Work closely with third party providers, property management and HTHF retention program team to support mitigating any resident violations.

Support and coordinate all new move in and exits…