Deposit Operations Quality Control

POSITION SUMMARY:

This position in Deposit Operations reports to the Deposit Operations Officer and is responsible for the daily monitoring of new and revised customers and accounts submitted by branch staff, review of account documentation and maintenance, monitoring of deposit and ATM/debit card reports, and related deposit processing and backup support.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Review new account reports and all new customers and accounts on the system for accuracy, including DDA accounts, certificates of deposit (CDs), IRAs, and safe deposit boxes. Verify customer information file (CIF) and account information and required documentation.

Track errors and discrepancies and report them to management.

Review all revised customers and accounts for accuracy, including account information and supporting documents.

Review required customer and account documents for completeness and accuracy.

Maintain and review a document exception report daily for missing or incorrect documents and new account issues.

Review daily reports, including File Maintenance and other reports as needed. Review JH file maintenance and parameter reports and new and closed safe deposit box reports.

Conduct quality control reviews of maintenance performed on DDA accounts, CDs, IRAs, and safe deposit box leases.

Perform customer and account maintenance and revisions according to file maintenance requests. Work tickets related to account and CD revisions and verify supporting documentation.

Monitor discrepancies on new and established DDA accounts through Yellow Hammer for potential fraud.

Prepare the IOLTA report and Club Account report monthly.

Review the Stop/Hold Master File daily. Verify that six-month and 14-day stop payment forms are completed, dated, and marked for the appropriate duration, that six-month forms are signed, and that forms are scanned into Synergy. Apply the documented restrictions on debit card and Bill Pay ACH stop payments and process eligible Bill Pay check stop payments through Xperience.

Review the Account Closing Report daily. Hot card debit cards left open on closed accounts and ensure account closing documentation with the customer’s or an officer’s signature is scanned into Synergy.

Review the ATM Daily Maintenance Activity Report for duplicate ATM/debit cards issued in error and accuracy of card orders. Verify that business cards include both the business name and the customer’s name.

Review Silverlake ATM/debit card batches weekly on Thursdays. Verify recent batch dates and that good-record counts match total counts; investigate rejected or errored card orders and review rejection reasons.

Review the monthly Cognos report of accounts.

Handle international checks and order supplies as needed.

Answer phones and provide customer and branch support as backup to CRC. Assist the New Accounts/Deposit Services team and CSRs with questions related to account documentation, reports, and maintenance.

Provide backup coverage for other Deposit Operations responsibilities as needed, including wire processing and related responsibilities.

Assist with other functions of deposit processing as needed, including but not limited to wire transfers, fraud monitoring, file maintenance, and customer service.

Perform other tasks as assigned.

EXPERIENCE

REQUIRED:

High school diploma or GEDThree to six months related experience in New Accounts and/or training, or equivalent combination of education and experience required.

SPECIFIC EDUCATION, EXPERIENCE AND SKILL Effective interpersonal relationships with management and team members

Ability to perform tasks efficiently and accurately

Basic Mathematical SkillsA thorough understanding and application of all policies, procedures and regulations pertaining to the work of a Deposit Operations Specialist Ability to operate in a team environment to accomplish shared goals

Ability to effectively manage time as related to daily tasks

Ability to solve practical problems and interpret a variety of instructions

Ability to communicate professionally by phone or email

Must possess accurate typing, spelling and grammar skills as well as written and oral communication skills.