Project Manager, Client Relationship Management

Are you a detail-oriented multitasker with a passion for client service and project coordination? Dualite Sales and Service is currently seeking a talented and driven Account Manager to join our team, supporting existing national client accounts within the signage industry.

While this role is widely recognized in the industry as a Project Manager, at Dualite we refer to it as an Account Manager because it encompasses more than just project oversight. It involves pricing, scheduling, and relationship management. To be clear, this position serves existing client accounts and is not a sales role.

Our Account Managers work in teams of 3 to 4 peers, coordinating with internal departments, vendors and clients to deliver projects on time and within budget.

Pay: From $20.00 per hour

• 401(k)
• 401(k) matching
• Health insurance
• Vision insurance
• Life insurance
• Health savings account
• Employee assistance program
• Paid time off

Location: Williamsburg, OH 45176 (in person). You must be able to commute to Williamsburg, or relocate before starting work.

Required:

• Clear, professional communication with internal and external stakeholders
• Experience managing multiple projects and priorities accurately
• Proficiency in Microsoft Office (especially Excel) and Google Workspace
• Strong attention to detail, organization and follow-through
• Strong written and verbal communication skills
• Ability to deliver client-focused solutions in deadline-driven settings

Preferred:

• Experience with ERP or CRM systems
• Prior experience as an Account Manager, Project Manager or in a similar client service role
• Bachelor's degree in Business Administration, Project Management or a related field
• Background in construction management, permitting or signage

• Serve as the primary point of contact for existing client accounts
• Build and maintain strong relationships with clients and subcontractors
• Oversee project life cycles to deliver on time and within budget
• Coordinate with internal teams to meet client expectations and resolve issues
• Quote pricing for jobs and products with attention to margin
• Maintain accurate records in ERP systems and internal documentation platforms
• Handle escalated client requests with professionalism and urgency
• Identify opportunities for value-added services or project expansion