Player Services Cashier

Hard Rock Hotel and Casino, Tulsa, is seeking a Player Services Cashier to play a vital role in providing a positive and enjoyable gaming experience for guests. This position involves handling a variety of financial transactions, promoting the casino's rewards program, and ensuring guest satisfaction.
THIS POSITION REQUIRES WEEKENDS, HOLIDAYS AND POTENTIAL OVERNIGHTS.

• Process a wide range of cash and non-cash transactions for guests, including chip issuance and redemption, currency exchanges, and check cashing.
• Promote and explain rewards program benefits, on-going promotions, and other relevant information to guests.
• Enroll guests into the rewards program and issue membership cards.
• Conduct entry-level player evaluations and make outbound calls as needed.
• Verify and distribute payments for jackpots and special payouts.
• Maintain accurate records of all transactions.
• Handle guest requests, disputes, and complaints professionally.
• Safeguard company assets and reconcile daily transactions.
• Maintain a clean and organized work area.
• Adhere to all company policies and procedures.

• High School Diploma or GED.
• One year of cash handling or customer service experience preferred.
• Excellent customer service and communication skills.
• Strong interpersonal and communication skills.
• Ability to perform basic mathematical computations accurately.
• Knowledge of casino games and property amenities.
• Ability to learn and explain gaming promotions.
• Ability to work in a fast-paced and often demanding environment.
• Ability to work independently and as part of a team.
• Ability to stand for extended periods and lift up to 50 pounds.
• Flexibility to work varied shifts, including weekends and holidays.
• Ability to work in a casino environment, which may include exposure to second-hand smoke and crowd noise.
• Ability to obtain and maintain licensing by the appropriate gaming authority.
• Must have and maintain a valid driver's license.

Do you like jobs that rock? Are you fun and highly motivated? Do you like to take on team-based challenges and deliver high-quality work? If so, then you may be a great candidate for our Hard Rock Hotel & Casino Tulsa team!

Do you like jobs that rock? Are you fun and highly motivated? Do you like to take on team-based challenges and deliver high-quality work? If so, then you may be a great candidate for our Hard Rock Hotel & Casino Tulsa team!

Hard Rock Hotel & Casino Tulsa is Oklahoma’s premier gaming and resort destination. This award-winning resort features 2,600+ electronic, poker and table games, 35,000+ square feet of ultramodern meeting and convention space, an 18-hole championship golf course, multiple food and entertainment venues, and a 2,700-seat event center. Hard Rock Hotel & Casino Tulsa is the flag ship of Cherokee Nation Businesses’ hospitality division.

Here’s what awaits you:

• Health & Wellness:
  Choose from top-notch health plans, 24/7 Telemedicine access , and on-site health clinics (at select locations).

• Financial Security:
  Grow your future with a generous 401(k) match and paid vacation, sick time, bereavement, and holidays.

• Work-Life Balance:
  Enjoy flexible spending accounts , maternity/ paternity leave , and voluntary benefits for added peace of mind.

• And More:
  Earn incentives based on performance, refer friends and get rewarded, and enjoy discounts and holiday appreciation gifts .

Immers Yourself in World-Class Hospitality with Cherokee Nation Entertainment

Thrill, excitement, and entertainment await at Cherokee Nation Entertainment, one of the largest and most successful tribal businesses in the country . As the gaming and hospitality business of the Cherokee Nation, CNE owns and operate a diverse portfolio of leading brands, including Hard Rock…