Administrator, Office Administrator​/ Coordinator, Administrative​/Clerical

Job Title:

Administrator (Facilities Management)

Location:

Oldham| Office Based

Salary: £24,374.00 per annum

Hours:

40 hours per week

Benefits: 33 days holiday (including bank holidays), Private Pension, Employee Discount Platform

Our client, one of the UK’s leaders in providing innovative construction and engineering solutions for clients within a variety of sectors, has an immediate need to employ an administrator to work across internal business divisions who will deal with administrative duties across defined FM contracts.

Job Function:

To act as the first point of contact, handling inbound and outbound telephone calls & electronic communication from Customers and Suppliers in relation to service issues. To liaise with Service Engineers, Customers, Suppliers and Sub Contractors to ensure the effective allocation of jobs to ensure completion within agreed timescales. The accurate recording of information on our bespoke Service PPM system, along with the management of associated documentation from your regional Engineers in line with Company procedures and key performance indicators.

Principle Accountabilities:

* Process inbound reactive maintenance calls, and following up with the appropriate outbound calls to field Engineers, Suppliers and Contractors.

* Log information accurately on the bespoke Service Planned Preventative Maintenance (PPM) System.

* Monitor response times of field Engineers to ensure PPM’s are completed in the agreed time period.

* Liaison with equipment suppliers and notification of delivery issues to Service Management.

* Managing equipment deliveries, returns and replacements.

* Ensure that appropriate escalation procedures are followed, with particular regard to Health & Safety related incidents.

* Work as part of a team to deliver excellent service to the Customer.

* Accurately process invoices, quotations and purchase orders.

* The collation and submission of management diaries, weekly reports and service statistics.

* Arranging meetings, preparation of meeting agenda and preparation / circulation of meeting minutes.

Key Experience

Required:

* Some administration experience within a large organisation would be desirable.

* Experience assigning and managing workloads.

* Basic understanding of refrigeration systems to support effective job allocation and communication.

* Ability to interpret basic engineering reports or service notes.

* Background in client-facing roles or handling service queries.

* Comfortable using Excel or other tools for reporting and data tracking

To apply for this role please submit your full and up to date CV to Andrew Bridges at PDA SEARCH & SELECTION LIMITED