Customer Service Advisor; Maternity Cover

Customer Service Advisor (Maternity Cover)

VPS UK&I – Chadderton, England, United Kingdom

Location: Chadderton

Contract: Fixed Term Contract – Maternity Cover

Hours: Part Time – 32.5 hours per week

Salary: £21,431.73 per annum (pro rata)

Contract Dates: February 2026 – January 2027

We are recruiting a Customer Service Advisor to provide maternity cover. This role is business-critical, as the postholder will take responsibility for triage and day code management, while also supporting completions and managing incoming customer calls throughout the day. You will be a key point of contact for customers, ensuring properties remain safe and secure and that service levels are consistently met.

• Respond to customer queries within agreed time frames to ensure properties remain safe and secure
• Accurately capture sales, billing, and site contact information
• Manage the administration of quotes, purchase orders, variations, and completions
• Provide real-time customer updates via phone, email, and customer portals
• Record all customer communications and interactions accurately within internal systems
• Escalate and resolve issues and complaints effectively
• Support internal teams to enhance the end-to-end customer journey
• Share product and service information with customers
• Manage time and priorities effectively in line with business requirements

• Minimum of 6 months’ experience in a customer service role
• Strong customer service experience within a fast-paced environment
• Ability to build strong working relationships across teams
• Excellent written, verbal, and listening communication skills
• Strong organisational skills with the ability to multitask
• Competent in Microsoft Office applications
• Ability to work to deadlines and perform under pressure

• Experience delivering full end-to-end customer support
• Knowledge of the security or vacant property services industry

• Enhanced Family Leave
• Colleague Recognition Scheme
• Length of Service Recognition Scheme
• Total Health & Wellbeing Support
• Free Level 1 Health Care Cash Plan (with upgrade options)
• Eyecare Scheme
• Employee Assistance Programme
• Flexible Savings & Affordable Loans Scheme
• Performance-driven, people-focused culture
• Internal development and progression opportunities
• Enhanced Buy & Sell Annual Leave Scheme

Entry level

Part-time

Other