Technical Specialist Job Oldham area,England UK,IT/Tech

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Armacell provides numerous and diverse career opportunities. Add your talent to ours and make a difference around the world!

Key Responsibilities

Provision and coordination of technical support services to external and internal customers in the UK and Irish markets to promote and strengthen the brands and company image of Armacell.

Development of the tools and systems needed to ensure the highest level of technical support is offered.

Implementing European initiatives as appropriate to the UK and Irish market.

Answering technical customer queries and supporting Sales Managers with technical issues and information.

Supervising the Technical Help-Line and ensuring high levels of service. Part of the team providing this service.

Working with online calculation and technical support tools to make access to technical support and advice easier for internal Business Managers and Customer Services staff.

Developing online calculation tools such as Master Specification to allow external customers easy access to technical information.

Under the guidance of the Technical Manager, analysing and evaluating competitor environment.

Producing technical reports to promote technical positioning of products and their features and benefits.

Assisting with providing market intelligence and analysis for the UK.

Developing technical literature/label requirements/technical presentations in conjunction with local marketing team.

In conjunction with the local marketing and Technical Manager, adapting technical articles to promote Armacell products and gain business.

Adapting EU-project results to promote business in the UK and Ireland where appropriate.

Organisational Relationships

Reports to UK Technical Manager
Receives functional guidance from Manager Technical Market Development, Europe
Member of UK Technical Team

Key Customers and Suppliers (External)

Armacell UK and Irish Customers
UK and Irish industry technical bodies
Key specifiers/contractors such as mechanical engineers

Internal Stakeholders

UK Business Managers
UK Customer Services Team
UK Marketing and Communications team

Team Involvement

UK Sales Team

Measurement of Effectiveness

Technical Help-Line and online systems and tools usage
Technical support activities linked to UK Business development plans as identified
Achievement of project management milestones and successful completion of projects
Overall business performance in targeted areas

Value Added Activities

Technical support for targeted areas giving increased business through the development of additional technical services, documentation, supporting information, technical tools
Ensures fast, reliable delivery of a comprehensive technical support service
Enhance service proposition promotes and strengthens the Armacell brands and company image and perception in the marketplace
Supports new business opportunities by providing practical, technical solutions in easy to understand language

Time Type:
Full time

Seniority level

Entry level

Employment type

Contract

Job function

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