Regional Senior IT Technician

We are looking for a Regional Senior IT Technician to work across our Academies based in the Oldham, Manchester and Sheffield. The role will be based at The Oldham Academy North but travel across the Academies is expected.

• Ensure consistent performance of all ICT systems across our academies, providing reliable support and maintenance.
• Provide efficient first and second-line support for Academy ICT queries, with technical escalation as needed.
• Operate the Academy ICT Helpdesk effectively, logging and resolving helpdesk calls within agreed service levels.
• Oversee and manage the workloads of local ICT technicians, ensuring they possess the necessary skills for the supported service.
• Liaise with academy staff, the senior leadership team, and other stakeholders.

• Detailed working knowledge of standard Internet technologies such as SMTP, DNS, DHCP, TCP/IP
• Experience of supporting ICT networks and infrastructure such as Active Directory, Group Policy, DNS, DHCP, Hyper-V/VMWare , switch/firewall infrastructure and MDM Solutions
• Experience in supporting the development of ICT provisions and systems
• Ability to work effectively within a team environment
• Ability to communicate effectively with stakeholders at all levels using a range of techniques and media