Care Coordinator-Area Service Manager

Job Summary:

To organise and supervise the delivery of home care support services to Service Users in their own homes to work in a flexible and reliable manner in response to the needs of the service to manage a team of Community Care Workers to reinforce and ensure compliance within the Domiciliary Care Agencies Minimum Standards to ensure that a quality care service is delivered to all Service Users to work within GDPR legislation.

• Accept, allocate and process referrals for new care packages
• Accept and process changes and amendments to existing care packages
• Prepare rotas by matching Service Users to community care workers, ensuring that the domiciliary care skills and competencies are compatible
• Monitor and report changes in Service User condition to key worker
• Organise and lead staff meetings
• Manage rotas, prepare paperwork for payroll and notify payroll of variations as appropriate, via the relevant process
• Undertake Service User assessment and risk assessment
• Maintain accurate and confidential records in accordance with company policy
• Assist with the monitoring and evaluation of service provision
• Assist Registered Manager in the recruitment of community care workers
• Identify training and development needs within their team of community care workers and ensure induction training for new employees
• Ensure Service User and care staff meet in accordance with company policy and procedures and ensure dignity, respect, equality, and diversity
• Record and report to the Registered Manager any compliments, complaints, accidents, incidents and untoward events and complete necessary documentation
• Assist the Registered Manager and Human Resources Manager in processes, when required
• Provide care package to Service Users in an emergency situation
• Participate in mandatory training as required
• Ensure area PMMRs are within company benchmark
• Ensure Services are managed in compliance with RQIA standards
• Ensure an effective, safe and well‑led service delivery
• Cover the on‑call phone on a rota basis and cover rotas on the ground, as and when necessary
• The role of Area Service Manager is part of the business continuity plan and job roles may change according to business needs
• You may be required to coordinate other areas of the business, as business needs dictate

• Good general education to include good numeracy and literacy skills
• Minimum of QCF Level 2 in Health and Social Care
• At least 18 months’ experience in a care setting
• Experience of coordinating rotas
• Experience of managing staff
• NISCC (Northern Ireland Social Care Council) registration completed at training, if not already registered
• Enhanced AccessNI
• Right to work in UK
• Excellent communication skills, written and oral
• Ability to respond to sudden changes in service delivery requirements
• High standard of accuracy
• Ability to problem‑solve and exercise judgement
• A working knowledge of MS Office, e.g. Word, Excel, Outlook, etc.
• Ability to work co‑operatively and effectively as part of a team
• Ability to plan and prioritise workload in a highly organised way
• Flexibility in working hours to respond to business needs
• Car driver with vehicle appropriately insured for business use
• Flexibility to work in other NWCare branches to meet business needs
• Participate in the out of hours on‑call rota, covering rota when required, at short notice
• QCF Level 3 in Health and Social Care, or equivalent, or above
• Previous paid experience coordinating care