P&C Business Analyst II

Company Farm Family Farm Family specializes in farm and ranch protection with a wide range of products including flexible farm packages, business owner policies, commercial package, workers compensation, commercial auto and select personal auto coverage. Farm Family is a leader in serving the Northeast and Mid-Atlantic markets and is pursuing growth across the U.S. The Farm Family entities are wholly-owned subsidiaries of Clearbrook Group Holdings Inc.

Job Description Position Summary

The Business Process & Product Analyst is a strategic partner to Product Management, supporting the business processes, tools, and digital experiences used by agents, clients, and underwriters throughout the P&C policy lifecycle. The role connects business needs to product decisions by analyzing processes, identifying opportunities, defining requirements, aligning stakeholders, and measuring outcomes. This is a 100% in-office position. Candidates must be able to work on-site at a designated company office during standard business hours.

Candidates must be legally authorized to work in the United States at the time of application. This role is not eligible for employer-sponsored work authorization now or in the future.

Essential Responsibilities Business & Process Analysis

Analyze current-state and future-state workflows across agent, client, and underwriting experiences. Identify friction, inefficiencies, bottlenecks, business risks, and opportunities for improvement. Facilitate process mapping, journey mapping, root-cause analysis, and future-state design sessions. Assess the business and operational impacts of proposed changes.

Product Management Support

Partner with the Product Manager to maintain the opportunity pipeline and support roadmap planning. Provide impact analysis, business context, and data-driven recommendations to support prioritization. Help define desired business outcomes, success measures, and key performance indicators. Support business case development and value realization tracking. Assist Agile teams with refinements, testing, and other delivery activities as needed.

Business Requirements

Elicit, document, and validate business requirements, business rules, user needs, and acceptance criteria. Ensure requirements align to business objectives and clearly describe the intended outcome. Partner with Product Owners, subject matter experts, UX, and technology teams to clarify needs and evaluate solution options. Maintain traceability from the identified business opportunity through the delivered solution and measured result.

Stakeholder Alignment

Serve as a liaison across Distribution, Underwriting, Operations, Client Experience, Product, Claims, Billing, Compliance, and Technology. Facilitate workshops and working sessions that lead to clear decisions, requirements, and next steps. Communicate business impacts, tradeoffs, dependencies, risks, and recommendations. Maintain stakeholder alignment throughout discovery, planning, delivery, and adoption.

Data, Insights & Adoption

Gather and synthesize feedback from agents, clients, underwriters, and support partners. Comfortable querying, managing, and organizing large sets of data from business systems to support reporting and decision-making. Analyze product usage, workflow performance, support trends, and operational outcomes. Help develop scorecards, dashboards, and leadership reporting. Identify adoption barriers and recommend product, process, communication, or training improvements.

Change Readiness

Assess how product and process changes will affect business users and operations. Support rollout planning, business communications, training needs, and adoption activities. Identify readiness risks and coordinate with the appropriate business and change partners.

Minimum Qualifications

2+ years of experience in business analysis, product support, process improvement, insurance operations, or a related role. Ability to analyze workflows, gather business needs, and document clear requirements. Strong written, verbal, facilitation, and stakeholder communication skills. Ability to organize information, identify patterns, and translate findings into actionable recommendations. Comfort working across business and technology teams.

Preferred Experience

Property & Casualty insurance or Commercial/Agribusiness experience. Experience supporting agent, client, underwriting, policy, or servicing workflows. Experience with digital products, analytics, process mapping, or Agile delivery…