Seasonal Tax Expert - Work From Home

Overview

Intuit est la plateforme technologique financière mondiale qui favorise la prospérité des personnes et des communautés que nous servons. Avec environ 100 millions de clients dans le monde utilisant des produits tels que Turbo Impôt, Credit Karma, Quick Books et Mailchimp, nous croyons que tout le monde devrait avoir la possibilité de prospérer. Nous ne cessons jamais de travailler pour trouver de nouvelles façons innovantes de rendre cela possible.

Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as Turbo Tax, Credit Karma, Quick Books, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

• In this role, you will help our customers complete their taxes using Intuit Turbo Tax products. By providing tax guidance and reviewing personal tax returns for customers completing their tax return on their own, full-service return preparation, and managing product/software inquiries, you will be working toward accelerating our goal of Powering Prosperity Around the World.
• You will utilize government websites, professional resources, and team expertise to seek out and deliver the right answer to the customer in terms they will understand.
• This is a virtual, customer‑facing role, so you will use our state‑of‑the‑art video communication software to interact with customers, and you will document your interactions to maintain accurate records.
• As a tax expert, you have a minimum of two (2) years of paid professional tax preparation experience.
• You will be asked to provide your CRA RepID (representative identifier) to allow your use of the CRA Represent a Client service upon successful onboarding.
• You have experience utilizing professional tax software to prepare and file personal tax returns, including those with complex elements such as employment, self‑employment, rental income, investments, T1135 forms, foreign income, and various credits and deductions.
• You are passionate about helping clients navigate the complexities of taxation, and you’re committed to enhancing our brand by delighting our customers and empowering them to prepare their taxes.
• You possess excellent customer service skills, and you are excited to interact with customers through video and audio tools in a professional, friendly, and confident manner.
• You must be willing and available to work a flexible schedule with a minimum of 20 hours per week.
• This position requires proficiency in English. As a Seasonal Tax Expert, you will interact directly with clients from across Canada, many of whom are English‑only‑speaking. You will be responsible for preparing tax returns, offering tax advice, and answering questions from these clients. This posting is for an existing vacancy.

• Experience preparing Business Tax (T2) Returns.
• Experience preparing Quebec Tax (TP1) Returns.

• Tax Expertise – Demonstrates a fundamental understanding of tax laws and concepts. Proven ability to seek out additional learning opportunities to increase knowledge and learn about year‑over‑year changes.
• Effective Communication – Uses written and verbal communication skills to provide quality service when speaking with customers. Practices active listening to develop empathy and understand customer pain points.
• Complex Problem Solving – Demonstrates commitment to understanding customer problems, leveraging tools and resources to take extreme ownership and solve or elevate as appropriate for additional support in a timely manner.
• Research / Resourcefulness – Demonstrates curiosity and interest in continuous learning. Confidently follows procedures and looks for resources to deliver suitable solutions for all customers.
• Technical Acumen – Shows interest in learning about the tools needed for the role and demonstrates basic ability to troubleshoot issues.

Intuit offers a competitive compensation package with a base pay range of $24.50/hour to $33.50/hour (varies by province: PEI, BC, Nova Scotia). The position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs. Pay is based on factors such as job‑related knowledge, skills, experience, and location. Intuit also commits to ongoing pay equity through regular comparisons across ethnicity and gender categories.