Repairs Scheduler

Repair Scheduler

This role is hybrid, working from our head office in Bedford and from home. You will be office-based until fully trained; once competent, you can adopt a hybrid working pattern, to be agreed with the Scheduling Team Leader.

£27,825.00 per annum

Full Time (37 hours per week)

Permanent

• Be a confident people person who works seamlessly with our tradespeople and sub-contracters.
• Schedule the right colleague for each job and plan daily workloads efficiently and effectively.
• Help maximise first‑time‑fix rates and minimise travel between jobs.
• Reduce disruption to customers by planning thoughtfully and communicating clearly.

• Experience of logistical planning or other comparable scheduling service.
• Organised approach to work, with a positive attitude and great time management.
• Strong, demonstrable commitment to excellence in customer service through empathetic and considerate approaches to jobs.
• Housing repairs and maintenance knowledge beneficial, but not essential.
• Good communication and IT skills.

Hybrid role: office-based during training, then a mix of office and home working (to be agreed). Late shift 12pm‑8pm from home. One week in every four includes half‑day weekday and half‑day Saturday working (flexible).

At bpha, our values are at the heart of everything we do:
We take responsibility; we show empathy; we are better together; we are ambitious.

• Competitive salary of £27,825.00 per annum.
• Annual leave entitlement of 28 days (increasing, with length of service to 33 days) PLUS paid bank holidays.
• Generous contributory pension scheme, with up to 12% contributed by bpha.
• Free private health care (family members can also be added at a cost). Free life assurance.
• Discounted gym membership.
• A range of free wellbeing services including digital gym and fitness classes.
• Hybrid working.

If you’re ready to make a positive impact and develop your career in our team, we’d love to hear from you. Applications will be reviewed as received and we reserve the right to close applications prior to the advertised closing date upon identification of a suitable candidate. Early applications are encouraged to avoid disappointment. All offers will be subject to satisfactory pre‑employment screening, including DBS check and references.