Claims Admin Assistant

Role Purpose

To support the Claims function with administrative services, including London and Europe. Ensure the accuracy of claims data in line with the claims manual and general compliance with regulatory and Company procedures.

• Take ownership of the weekly/monthly/quarterly reporting and other ad‑hoc reports.
• Manage claims processing in line with Starr and Lloyd’s Minimum Standards and your letter of authority or if authority has been granted by an appropriate manager.
• Ensure the DOCOsoft workflow, including diaries, is proactively managed and claims are recorded accurately. Ensure all relevant documentation is attached to each transaction and use comprehensive notes, outlining the current status and next steps, to enhance claims outcomes and reduce static claims.
• Process and manage settled direct claims, including diaries, on DOCOsoft.
• SCM/USM daily processing and ensure that all incorrect allocation of premium signings are brought to the attention of the UW Ops department for correction by XCS.
• Correct any claim signings that have followed the premium signing into suspense.
• Process manual bridging reserves each quarter close and then reconcile and remove them once the account has been updated.
• Follow up on direct/manual fees.
• Review loss fund adequacy and manage recovery of loss funds on prior years.
• Upload bordereaux to DOCOsoft as appropriate.
• Monitor and manage ECF/Lirma in completes.
• Provide general administrative support on diary/static/fee follow up for all Complex Claims adjusters during busy periods of holiday cover.
• Execute other ad‑hoc administrative projects that come into the CST.
• Report any suspicion of financial crime to the Money Laundering Reporting Officer immediately.
• Operate within the Company’s standards for Treating Customers Fairly as per the Consumer Duty regulatory requirements.
• Manage any potential conflicts of interest to avoid disrepute to the Company’s integrity.
• Advise Compliance and Management of any complaints immediately.

This is the perfect opportunity for a candidate who has 1–2 years of experience in General Insurance or the London Market and is looking to attain CII qualifications, or a recent graduate / well‑qualified school/college leaver. We are looking for a candidate who will have a high attention to detail, be good at problem solving, an excellent communicator and have advanced Excel skills.

Starr is an equal opportunity employer, which means we consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and are committed to creating an inclusive environment for all employees. We offer first class training and development opportunities to all employees.

Our aim is to grow our own talent and bring out the best in people.

For this role we are open to discussing flexible working options with the possibility of reduced hours, remote working, flexible start and finish times. Please discuss your requirements with us during the interview process and we will explore what’s possible for the role.