Business Support Officer – Registration, Ceremonies & Bereavement Services

Overview

22.5 hours per week
NJC Scale 4
Salary: £13.69 to £14.59 per hour (pro rata)
Location:
Telford & Wrekin Register Office - Wellington
Hours:
Monday to Wednesday (Office-Based)

Would you like to play a key role in supporting one of the most sensitive and important services within Telford & Wrekin Council? We are looking for a Business Support Officer to join our Registration, Ceremonies & Bereavement Services team
, providing essential administrative support for burials, ceremonies, and some registration work.

This is an office-based role (not remote working) where you will help ensure the smooth delivery of statutory and discretionary services at significant life events.

What you''ll be doing:

• Managing diaries for burials, ceremonies, and registration appointments.
• Processing applications for exclusive rights of burial and producing grave deeds.
• Liaising with funeral directors, celebrants, families, and other stakeholders.
• Handling bookings, payments, and correspondence for ceremonies and burials.
• Maintaining accurate statutory records and confidential information in line with GDPR.
• Providing reception and telephone support, responding to public enquiries with empathy and professionalism.
• Supporting the team with purchasing tasks, statutory returns, and general office administration.

What we''re looking for:

• Previous experience in a busy office environment.
• Strong organisational and communication skills.
• Ability to manage sensitive situations with discretion and empathy.
• Proficiency in MS Office (including Outlook for diary management).
• Knowledge of financial systems (Agresso) and burial administration systems (Plot Box) desirable but not essential.

Why join us?

• We offer competitive salaries and a fantastic leave package - starting at 24 days, rising to 32 days with service, plus 8 bank holidays and an extra concessionary day to enjoy.
• Flexible working & career progression
• Local Government Pension Scheme
• Staff discounts & salary sacrifice perks
• Free parking & confidential wellbeing support
• Hybrid working model - whether you''re in the office or working from home, we support a balance that fits your personal and family commitments.

Find out further information about working at Telford & Wrekin Council including our full list of benefits.

Please note: This is a permanent, office-based role working Monday to Wednesday
.

The interview date will be on the afternoon of Tuesday 20th January 2026.

For an informal discussion about the role and our expectations, please email Nicky Meechan on

Please click on the links below to view the job description and person specification.

A CV template is available if you do not already have a CV.

We believe great services start with great people - and that means building a workforce that reflects our community. At Telford & Wrekin Council, everyone belongs, and every voice matters.

What we offer:

• We offer competitive salaries and a fantastic leave package - starting at 24 days, rising to 32 days with service, plus 8 bank holidays and an extra concessionary day to enjoy.
• Flexible working & career progression
• Local Government Pension Scheme
• Staff discounts & salary sacrifice perks
• Free parking & confidential wellbeing support
• Hybrid working model - whether you''re in the office or working from home, we support a balance that fits your personal and family commitments.

Find out further information about working at Telford & Wrekin Council including our full list of benefits.

Please note:

We do not hold a sponsorship licence for visas.