Adults Business Support Assistant

• Location: Weybridge or Dorking

This permanent role has a starting salary of £27,634 per annum, based on a 36 hour working week.

We have a great opportunity to join our East 2 (Mid) Area team as a Business Support Assistant
. We have two positions available – one based in our office at Pippbrook in Dorking, RH1 4SJ
and one in our office at Dakota in Weybridge, KT13 0YP
. Please advise in your application which office you would prefer as your base but travel may be required across the area (Epsom, Dorking and Elmbridge).

We support hybrid working with the right balance and come together in person for 2–3 days per week on average and support working from home the rest of the time.

Our Offer to You

• 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service
• Option to buy up to 10 days of additional annual leave
• A generous local government salary related pension
• Up to 5 days of carer's leave and 2 paid volunteering days per year
• Paternity, adoption and dependents leave
• An Employee Assistance Programme (EAP) to support health and wellbeing
• Learning and development hub where you can access a wealth of resources
• Wellbeing and lifestyle discounts including gym, travel, and shopping
• A chance to make a real difference to the lives of our residents.

About The Role

This is an exciting new opportunity to be part of a forward-thinking Area Hub, designed to deliver integrated and responsive support to adults across Surrey. As a Business Support Assistant, you will be at the heart of this new way of working, helping to shape and support the delivery of vital services within Adults, Wellbeing & Health Partnerships.

Your day‑to‑day responsibilities will be varied and dynamic, offering a mix of routine and ad‑hoc tasks that contribute directly to the smooth running of the hub. You will:

• Be the first point of contact for internal and external enquiries, both on the telephone and in the office, providing a professional and empathetic response and ensuring queries are directed appropriately
• Maintain and update systems and databases, ensuring accurate records are kept supporting service delivery and reporting
• Prepare and send out correspondence, reports, and documentation to support operational and management teams
• Coordinate meetings and appointments, including diary management, room bookings, and preparation of materials
• Support resource management, following ordering procedures to ensure the hub has the supplies and tools needed to operate effectively
• Work collaboratively across teams, adapting to changing priorities and supporting colleagues in a flexible and agile way
• Contribute to service improvement, identifying opportunities to streamline processes and enhance the quality of administrative support.

This role offers a unique chance to be part of a newly formed team, where your input and adaptability will help shape the future of mental health support in Surrey. You'll be working in a fast‑paced environment that values teamwork, innovation, and a commitment to making a difference.

Your Application

In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours:

• Proven ability to work in a busy office environment, managing competing priorities effectively
• Strong written and verbal communication skills, with the ability to build positive relationships and work collaboratively with colleagues and customers
• Competence in using a range of IT tools and systems, including databases and Microsoft Office applications
• Excellent organisational skills and ability to maintain accurate records and handle enquiries, with an understanding of confidentiality and data protection principles
• Willingness and ability to travel across service sites as required.

To apply, we request that you submit a CV and you will be asked the following 4 questions:

• What interests you about this role and how do you see yourself contributing to its success?
• Describe a time when you had to manage competing priorities in a busy environment. How did you ensure tasks were completed effectively and on time?
• How do you ensure confidentiality and professionalism when handling…