Events Assistant

The Brain Tumour Charity is leading the way in research, support, and advocacy for everyone affected by brain tumours. Our mission is simple but urgent: to accelerate a cure for brain tumours and improve life for everyone affected by this devastating disease.

Our events team is bold and innovative, working across a wide portfolio of fundraising and engagement events including our annual flagship fundraising walk, The Twilight Walk, an exciting challenge event portfolio and a growing special events programme. Its an exciting time to join the Events Fundraising Team. We have a new five-year strategy and are a team with big ambitions! As the Events Assistant, you will play a huge part in making these ambitions a reality and paving the way for our future.

You will support the delivery of a range of high performing events, from The Twilight Walk to flagship opportunities such as the London Marathon, Great North Run, Royal Parks Half Marathon, and other national challenge events.

As one of the first points of contact for supporters, you will play a key role in stewarding participants, ensuring they feel supported, informed and inspired. You will manage shared inbox enquiries, maintain accurate CRM records, support event administration and contribute to the smooth delivery of our events portfolio.

Location:

While contracted to our office in Fleet, Hampshire, our team supports a blend of office and home working provided you have adequate broadband and IT capability, with an average of 2-3 days in the office each week.

Working hours:

This role is 37.5 hours per week, with some out of hours working.

Benchmarked salary: c. £26,650 (dependent on level)

You will be a proactive, organised and people-focused individual with excellent administrative skills and a passion for delivering exceptional supporter care. You will bring a personal touch to deliver excellent fundraiser experiences, and maintain and grow relationships.

The Brain Tumour Charity is moving at a fast pace so we are looking for someone that has an enthusiasm and passion for our work and a conviction to deliver positive outcomes for those that are affected by this devastating disease.

• Support the delivery of a portfolio of owned, third-party and challenge events
• Manage the shared events inbox and act as one of the first points of contact for event participants
• Support event participants, providing fundraising materials and advice
• Lead on administrative support for third party event providers, as well as fundraising platforms such as Just Giving and Enthuse
• Assist with sending fundraising and event packs, managing materials, stock control and fulfilment
• Oversee the thanking process for our event participants
• Build and maintain strong relationships that encourage repeat engagement and long-term commitment to The Charity
• Produce basic reports, update event webpages and support automated email journeys
• Raise purchase orders, generate and process invoices
• Attend key events as required, supporting on the-day logistics and volunteers
• Maintain accurate records within the CRM
• Support with administrative tasks across our event portfolio
• Ensure all activity complies with fundraising regulations, health and safety requirements and GDPR
• Undertake additional duties as required to support the wider team and organisation

• Previous experience or knowledge of the charity sector
• Experience in administration, customer service or events support
• Proven experience of working with a range of people, remotely or face-to-face, with an ability to understand their needs and deliver service in an efficient and empathetic manner

• Experience (even in a voluntary capacity) of organising events
• Experience of using a CRM database

• Highly organised, self-starter and capable of taking initiative
• Excellent verbal and written communication skills
• Strong organisational skills and an ability to manage multiple priorities and deadlines under pressure
• Competent IT user including internet, database, email (Outlook), spreadsheets and MS Office, and CRM systems
• Ability to work under pressure and adapt quickly to changing needs
• A collaborative, enthusiastic and community-focused approach
• Ability to build excellent relationships, internally and externally
• Happy to work out of hours and weekends, as required by the events calendar (TOIL provided for all out of hours work)
• A team player, willing to work flexibly across different teams and respond to the emerging needs of The Charity
• Empathy with the aims, objectives and activities of The Brain Tumour Charity

The Brain Tumour Charity is committed to promoting diversity and inclusion in all aspects of our organisation. We particularly welcome applications from individuals belonging to minority ethnic groups, LGBTQ+ communities, people with disabilities, and other underrepresented communities.

We strive to create a workplace that celebrates diversity and provides equal opportunities for all…