Patient Services Coordinator

Charnwood GPNetwork is looking for an enthusiastic and highly organised Patient Services Coordinator to join our GP Federation team. In this key role, you’ll help deliver high‑quality, patient‑centred care by managing appointment bookings, referrals, and supporting neighbourhood level and at scale projects ensuring patients receive timely and efficient support. You’ll work closely with clinical and administrative colleagues to keep services running smoothly and champion the Federation’s values.

The successful candidate will demonstrate strong communication skills, attention to detail, and the ability to work effectively in a busy environment. If you are committed to improving patient experience and supporting primary care services, we welcome your application.

Charnwood GPNetwork is a Federation of 22 General Practices covering the localities of Charnwood in and around West Leicestershire. The network encompasses four Primary Care Networks (PCNs), which work collaboratively as part of the federation. This exciting opportunity will involve working closely with the Service Delivery Manager, senior management team, Clinical Directors, and PCN GP Practices to deliver and develop new clinical services and pioneer innovative ways of collaborative working for the benefit of our patients.

The Patient Services Coordinator will play a crucial role in supporting the operational delivery of NHS projects, ensuring the seamless coordination of all our current NHS projects and all our future service development.

The post holder will play a vital role in ensuring the day‑to‑day running of various patient services, ensuring that effective methods are put in place for these services to operate efficiently, delivering a high‑quality service to patients.

The post holder will be highly organised and proactive and can work flexibly in a fast‑paced healthcare environment. The post holder must be able to manage competing priorities, provide excellent administrative support and contribute to service development.

The post holder will be a dynamic, self‑motivated individual, who is analytical, with excellent communication skills. They should be proactive and organised, with the ability to meet tight deadlines and have a can‑do approach to their work.

The post holder will have excellent communication skills and be flexible in their approach, using their initiative to manage conflicting priorities. The right candidate will be confident in using clinical systems such as Systm One, MS Office (Word, Excel, Outlook, PowerPoint) and in learning to use new computer systems. Experience in general practice is essential, and the post holder will have good working knowledge of primary care.

Working Hours

Working days will be Monday, Tuesday, Friday, Saturday. This is an office‑based position, but there may be occasions where working at alternative sites may be required.

Hours and working pattern can be discussed in more detail at interview.

Working from home may be an option but will depend on the needs of the business.

Primary key responsibilities:

The following are the core responsibilities of the Patient Services Coordinator. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.

• Leading on the PCN and at‑scale service provisions provided by the Federation and will include:
  • Ensuring effective rota management and supporting workforce planning to maintain adequate staffing levels.
  • Acting as a key point of contact for internal and external stakeholders, responding to queries professionally and promptly.
  • Providing reception and secretarial functions including task management and inter‑practice referrals.
  • Providing induction support for new starter clinical staff and ensuring their ongoing registrations and mandatory training is maintained in line with the service provision.
  • Booking patient clinics and maintaining waiting lists.
  • Ensuring medical equipment is maintained and in good working order.
• Providing comprehensive administrative support for planning, implementation, and evaluation of projects:
  • Supporting…