Online Support Executive

Are you passionate about providing excellent administrative and business development support to our E-Commerce sales team? Do you have a keen eye for ensuring accurate record keeping and assisting the sales team to maximise the daily opportunities? We have a fantastic opportunity for an Online Support Executive to join our E-Commerce sales team as maternity cover. Based at our cutting-edge Head Office in The Mailbox, Birmingham, this full-time, fixed-term role means you’ll be supporting our team to ensure our clients receive the highest level of personalised service.

• Accurately process client orders promptly to support timely and accurate monthly financial reporting.
• Oversee the full order journey from initial purchase to final delivery, including receipt creation, balance payments, and gallery delivery updates.
• Maintain accurate and compliant records for order dispatch, collections, and client qualification in accordance with GDPR and internal policies.
• Produce regular reports and complete daily sales summaries every morning and evening for the E-Commerce and Finance teams, tracking performance and up-to-date records for the team.
• Update stock levels on the Castle Fine Art website and maintain close collaboration with the stock and order processing teams.
• Support the coordination of client viewings by working with internal teams to ensure records and logistics are accurate and up to date.
• Ensure adherence to operational policies and act as a key support for the E-Commerce Sales Team.

• A salary of £24,000 plus bonus
• Staff discounts and a benefits platform for other retailers
• Access to our Financial and Mental Wellbeing Platform
• Enrolment into our Pension scheme
• 28 days initial holiday allowance, plus 1 additional day for each year of service (to a maximum of 33 days per annum)

• A strong command of written English with clear communication skills.
• A highly motivated and dedicated personality, with a strong work ethic.
• A proven ability to manage workload independently and prioritise tasks.
• You’ll approach work with a positive, proactive, and solution-focused attitude.
• You’ll have an exceptional attention to detail and commitment to accuracy.
• A knowledge of Microsoft Word, Excel, and Outlook is essential.

If you are eager to build your career as a key part of our E-Commerce team, we encourage you to apply today with your CV and a cover letter.