Transactional Services Officer

Transactional Services Officer – Associates and CSSU Team

We are recruiting for the role of Transactional Services Officer in our Associates and CSSU Team covering the Coventry area.

There is one permanent position and one secondment until 31/09/2026.

We trust and empower colleagues to work in a hybrid way, providing the resources, equipment and support so that individually and collectively we can be the voice of children and young people when the family court makes critical decisions about their futures.

This role is part of a team based from our office in the National Business Centre in Coventry with a mix of working from home and in the office. You will need to be able to travel into the office on certain days.

We are a diverse, inclusive organisation that is a safe space for colleagues with shared aspects of identity and lived experience, which helps us provide a service that promotes the diversity and uniqueness of children and families from all backgrounds. We especially welcome applications from people from diverse backgrounds as we strive to ensure our workforce reflects the diversity of the children and families we work with.

We provide extensive wellbeing support for colleagues as well as excellent benefits, all of which we hope encourage you to join us.

As a Transactional Services Officer you will provide a strong supportive backbone to the organisation by delivering highly effective and efficient transactional services that facilitate innovation and expertly transform a range of inputs into high‑quality outputs. This equips front‑line staff with the resources to champion the best interests of children involved in family proceedings.

Joining our Associates and CCSU Team you will help to support the smooth running of our services, including some of the following tasks:

• Allocating cases to self-employed Associates Family Court Advisers
• Raising contracts for Associates Family Court Advisers
• Completing all administrative tasks and updating records as required
• Sending costs approval to Service Managers
• Sending cases for closures to Service Managers and the local team
• Recording entries on spreadsheet as appropriate
• Supporting effective service delivery of the organisation by dealing with Associates enquiries over telephone and email
• Completing planning together referrals for parents
• Completing attendance and non‑attendance
• Processing DNA requests

• Ability to work well under pressure and without supervision
• Excellent attention to detail
• Ability to multitask and handle highly demanding situations
• Good written and verbal communication skills
• Comprehensive knowledge of Microsoft Office
• Excellent time keeping
• Excellent team player

When you are ready to apply, our application process is straightforward and quick to complete. You can start it, come back, amend your responses or update your CV, just make sure you return before the closing date to submit.

Below is a timetable we are hoping to work towards, although dates are subject to change.

Closing date: 7 October 2025

Final Interview: 17 & 20 October 2025

We understand that starting a new role is a big decision and you may require further information before applying. You can find out more about the role in the Job Description and there is a wealth of information about Cafcass on our Cafcass Careers page.

If you wish to speak with a member of the team for more specific information you can contact Carolyn Knapp, our HR Resourcing team, providing your contact information and the best times/methods to get hold of you.

Whilst we will always try to respond a.s.a.p., we wouldn’t want you to miss the closing date before we are able to. If this is the case we recommend you apply and, as part of your application, you can ask questions – this may allow us to contact you and provide you with the required information that will help you decide if you still wish to be considered.

Finally, in anticipation of your application being successful you might want to read about the offer and pre‑employment checks process. As part of your application you can highlight any concerns or questions about the pre‑employment checks and we encourage all…