Sales Support Assistant

THE EMPLOYER IS: NEMSTARNemstar Ltd is a friendly, local, family-run Northern Ireland business with a small team and global customers. We specialise in Information Security & Cyber Training and help organisations build real cyber capability.

We’re looking for a Sales Support Assistant to help keep our sales process organised and moving: managing enquiries, preparing quotes, updating our CRM accurately, and ensuring follow-ups happen on time. You’ll report to our Operations Director and work closely with a supportive local team.

This role is hybrid, based from our Holywood town centre office with some flexible work-from-home hours. Because we’re small, this role suits someone who can stay focused, follow through, and take ownership of tasks - using checklists/templates, keeping records tidy, and asking questions early if something isn’t clear.

This is a genuine learn-and-grow role with structured onboarding and ongoing support. You’ll be supported to develop practical sales/admin skills and build knowledge of the cybersecurity sector, including working towards the BCS CISMP qualification within your first 6 months (as part of the Job Start plan)

• Respond to inbound enquiries and sales (email/phone/web) in a friendly, professional manner; clarify needs, gather required information, and route to the right person when needed.
• Create and issue quotes and supporting sales documents using templates and guidance; ensure details are correct before sending.
• Maintain accurate CRM records the same day: contacts, organisations, opportunities, notes, tasks, and follow-up dates - so nothing gets missed.
• Manage a simple daily task list: prioritise work, complete actions on time, and follow through to completion.
• Carry out routine follow-ups on quotes and enquiries; record outcomes and next steps clearly.
• Support basic pipeline/admin reporting/processing and keep metrics up to date.
• Handle customer information carefully and follow security-aware working practices (confidentiality, correct recipients, careful document handling), including when working from home.
• Spot issues early (missing info, unclear requests, process gaps), ask good questions, and suggest practical improvements to templates or workflows.
• Escalate blockers quickly so deadlines and customer responses are not delayed.
• This is not a cold-calling/telephone sales role.

• Clear written and verbal communication; able to write professional emails and speak confidently and politely with customers.
• Strong organisation and attention to detail; able to keep accurate records and follow steps/templates consistently.
• Comfortable using Microsoft 365 digital tools (email, documents, spreadsheets, presentations) and willing to learn CRM sales system systems quickly.
• Able to work independently in a small team: manages own workload, stays focused, finishes tasks, and asks for help early when unsure.
• Motivation to learn and improve; takes feedback well and applies it.
• Consistent attendance in the Holywood town centre office.
• A suitable, safe, and comfortable work-from-home workspace, with the ability to work productively and securely when remote.
• A-levels (or equivalent), or a degree in any discipline.
• Genuine interest in technology, cybersecurity, ethical hacking, or how organisations protect information (curiosity is a big plus).
• Experience using a CRM (e.g., Hub Spot/Salesforce/Zoho) or any system where accuracy and timely updates matter.
• Strong spreadsheet confidence (Excel/Google Sheets): able to create simple trackers, usebasic formulas (SUM/IF), and keep data clean.
• Familiarity with quoting/admin processes: producing quotes from templates, checkingdetails, file organisation, or document control/versioning.
• Customer service or front-line communication experience (phone/email/chat), especiallyhandling enquiries professionally and politely.
• AI-enabled working: confident using AI tools (e.g., Copilot/ChatGPT or similar) to accelerate content creation, research, drafting, summarising and campaign planningwhile applying good judgement.
• Confidence producing basic reporting/metrics (e.g., enquiry volumes, quote status,follow-up lists) and spotting…