Facilities Helpdesk Administrator - FTC

Position: Facilities Helpdesk Administrator - 6 month FTC
Location: Stoke-on-Trent

Job:
Support Functions Admin Support

Schedule:

Full-Time

Location:

Stoke-on-Trent United Kingdom Offer S is looking for a Facilities Helpdesk Administrator to join our team on our Home Office contract based in Stoke-on-Trent (ST4) on a 6 month fixed-term contract. This is a f ull-time role working 40 hours per week, 8 hours per day either:
Week 1:
Mon
- Fri 8am - 16:30 Week 2:
Mon
- Fri 9am - 18:00. On offer is a competitive salary and benefits package.

The Regional Operations Centre (ROC) in Stoke provides helpdesk and business support services to our Home Office contract. You will respond to, plan and organise the full lifecycle of planned maintenance works through to job completion, utilising the CAFM system.

What will you deliver?

Administration skills, including email and admin.

Respond to, plan and organise the full lifecycle of both reactive and planned maintenance works through to job completion, utilising the CAFM system.

Planning and dispatching of Maintenance works to a number of engineers, sub-contractors and site managers across various locations, ensuring all are completed within contractually defined SLA’s and providing administrative support where appropriate.

Prioritising tasks and managing workload effectively.

Ensuring accuracy in data entry, documentation, and reporting.

Keeping track of service requests, maintaining records, and following established processes.

What can we offer you?

On offer is a competitive salary and benefits package, which includes;24 days annual leave (+ public holidays)
Life Cover equivalent to 1 times annual salary

Employee discount shopping schemes on major brands and retailers

Gym membership discounts

Cycle to work scheme

Holiday purchase scheme2 corporate social responsibility days per year Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes

Attractive Employee Referral Rewards Scheme Access to our growing employee networks
24/7 Employee Assistance Program and access to mental wellbeing appWho are you?

Hold 3 GSCE's at Grade 4/C or above or equivalent

Customer service experience

Knowledge of FM helpdesk operations

Ability to manage workloads effectively

Good written and verbal communication skills

Self-motivated, professional and enthusiastic

Positive team member but with the ability to work on own initiative

Willingness to learn and embrace change

Able to work in a fast-paced environment.

Ability to pass government security vetting:
Level 3 - BPSS CTCWho are we?

In the UK & Ireland, Equans is a provider of sustainable facilities management and regeneration, and cutting-edge energy and digital services. Our 15,000 employees combine these activities to deliver decarbonisation across the built environment and help businesses, communities, public sector organisations and government to accelerate the transition to a low carbon, resilient world.

Globally, Equans is a world leader in the energy and services sector with operations in 20 countries, 90,000 employees working on 5 continents and a turnover of 19.2 billion euros in 2024. Equans is a subsidiary of the Bouygues group.

What's next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

At Equans, we’re committed to building a diverse, respectful and inclusive workplace that truly reflects the communities and markets we serve.

Joining Equans means being part of a culture where every voice is valued, supported by vibrant employee led networks championing inclusion and diversity across gender, ethnicity, disability, LGBTQ+, veterans, parents, and young professionals.

Guided by our core values, we foster a culture…