Enrollment Coordinator

Are you a compassionate healthcare support professional who thrives in a fast-paced environment? We are seeking a dedicated, empathetic, and detail-oriented Enrollment Coordinator to serve as the virtual face of our healthcare operations team. In this high-impact remote role, you will be the friendly and professional voice greeting patients, family members, and care teams—ensuring smooth onboarding, verifying insurance, and coordinating virtual visits with care and precision.

What

You’ll Do

• Patient & Care Team Engagement:
  Answer high-volume incoming calls, chats, emails, and faxes with warmth and professionalism.
• Enrollment & Scheduling:
  Guide patients through the enrollment process, verify insurance eligibility, collect consent, and schedule virtual appointments.
• EHR & Data Management:
  Ensure accurate data entry and documentation in CRM/EHR systems like Zoho, Athena, or similar platforms.
• Virtual Front Desk Management:
  Manage voicemail systems, route inbound inquiries, maintain a virtual front desk presence, and follow up promptly on open tasks to ensure seamless patient care.

What You Bring

• Healthcare & Customer Service
  
  Experience:
  
  2-3 years of administrative or customer service experience in a healthcare setting (such as medical receptionist, intake coordinator, or patient access).
• Tech-Savvy & Adaptable:
  Comfortable navigating multiple software platforms, EHRs, and CRM tools simultaneously.
• Effective Communication:
  Exceptional verbal and written communication skills with the ability to simplify complex information with patience and empathy.
• Remote Setup Ready:
  Consistent access to a private, quiet workspace for video calls and a verified internet speed of at least 25 Mbps.
• Fast-Paced Startup Mindset:
  Proactive, organized, and adaptable in a dynamic and evolving healthcare environment.

Role Highlights

• 100% Remote Opportunity:
  Enjoy the flexibility of working from home (US-based, Eastern or Central Time Zone preferred).
• Meaningful Impact:
  Directly support patients and families navigating healthcare needs.
• Collaborative Team Environment:
  Work alongside a supportive and passionate healthcare operations team.

salary: $24 - $25 per hour

shift:
First

work hours: 8 AM - 5 PM

education:
High School

Responsibilities

• Answer high volume of incoming calls, chats, faxes and emails effectively
• Screen, route, and respond to inbound inquiries from patients and their care team promptly
• Communicate with the patient and their care team through various channels including phone, email and fax for enrollment and virtual visit questions
• Document all interactions with the patients and care teams within our systems
• Enter and update accurate patient data, relevant clinical documentation and electronic medical records in various systems
• Verify insurance and patient eligibility upon referral receipt
• Manage tasks for patients and care teams as needed (i.e. schedule appointments, collect consent, send documents, manage appointment reminders and confirmations, etc.)
• Oversee phone and voicemail system
• Ensure timely follow up on all open items
• Maintain virtual front desk presence during designated business hours
• Successfully manage responsibilities with consistent performance of all KPIs
• Maintain a positive, courteous, empathetic and professional attitude at all times
• Function within the time frames of a fast-paced startup
• Perform other duties as required or assigned

Skills

• Working Independently
• Organization
• Multi-tasking
• Answering Phones (3 years of experience is required)
• Athena (1 year of experience is required)
• CRM (3 years of experience is required)
  Insurance Verification (3 years of experience is required)
• Scheduling Appointments
• Written Communication
• Microsoft Office
• Handling Confidential Information
• Oral Communication
• Problem Solving

Qualifications

• Years…