Guest Services Agent - Manitoba Remote Camps

Guest Services Agent - Manitoba Remote Camps
BE THE WELCOMING FACE THAT KEEPS OUR CAMP RUNNING SMOOTHLY!

We’re looking for an organized, customer-focused team member who can balance exceptional service with strong administrative skills. From welcoming clients and managing accommodations to preparing reports and supporting daily operations, you’ll help create a safe, efficient, and positive camp experience.

THE position offers a remote camp lifestyle with the following amenities:

All meals and accommodations are provided

Private room with cable television

Wi-Fi

Laundry facilities and detergents

Gym and common areas

WHAT’S THE JOB?
As a remote Guest Service Agent reporting to the Lodge Manager, this permanent full-time position is based in Bissett Manitoba. Rotation description is 4 days on and 3 days off – 10 hours per day. The incumbent, in addition to checking in and out, will be required to interact with guests to ensure that all their needs are met while staying at our facilities and channel feedback as appropriate.

The successful candidate will also be responsible for the following: acting as an ambassador by providing outstanding customer service to our internal and external guests; assisting Leadership in performing daily administrative tasks effectively and efficiently; performing other related duties and projects as required.

Your work will include:
Primary Duties

Greeting and welcome clients in a friendly and professional manner

Assign rooms and issue appropriate keys or access cards

Maintain accurate occupancy and client records

Book, confirm, and modify reservations as required

Transmit and receive messages, ensuring timely delivery

Distribute morning reports and information to clients and staff

Complete weekly billing and send charge sheets to clients

Orientate clients to camp rules, policies, and emergency procedures

Provide information on camp facilities, services, and schedules

Answer inquiries regarding hours, directions, and amenities

Log and secure all Lost & Found items

Administrative & Support Duties

Enter and update data in Microsoft Excel spreadsheets

Use Microsoft Outlook for internal and external correspondence

Assist in preparing reports, reviewing safety documents, and verifying timesheets

Support special events, decorations, posters, and setup activities.

Assist with various administrative paperwork and filing.

Collect and log client feedback, identifying opportunities for improvement.

Health, Safety & Cleanliness

Ensure compliance with all health, safety, and quality standards.

Participate in maintaining the cleanliness and presentation of the facility.

WHAT’S IN IT FOR YOU?

RRSP Matching of 5% and extended health & dental benefits that start after 600 hours.

Work-Life Balance of 4

Days On / 3

Days Off Rotation.

Award winning safety culture.

Be #1 on day 1 by joining an industry leader.

WHO ARE WE LOOKING FOR?

Minimum one year of Guest Service Agent experience in a similar or hotel environment

Extensive experience with Camp Manager software (or equivalent) preferred

Fluent in English with excellent written and verbal communication skills and comprehension

Exceptional organizational, interpersonal and analytical skills; and superior initiative and attitude

Ability to prioritize multiple demands, and maintain strict confidentiality

Excellent problem‑solving skills

Ability and desire to work independently with minimal supervision, and as a team player

Must be able to work in a very busy environment and maintain shared workspace

Computer literate with experience in Word and Excel

Must have the ability to provide own travel to and from site.

Guest Service Agents work on a rotational schedule of 4 days on/3 days off. Site locations are in remote settings, requiring you to provide your own travel to site where…