Medical Secretary

We are looking for an organised, motivated and approachable individual with previous medical administration experience,ideally including audio typing or a similar role.

Therole is a working from home role, but y
ou are required to live within 1 hour distance ofall three of our hospital sites at Ashford, Canterbury and Margate and ourHead Office in Betteshanger, Deal, Kent. Any applicant outside of this areawill automatically be declined.

You
willbe expected to travel to our Head Office for initial training and to all ofour hospital sites as needed and directed.

Ifyou are looking for an exciting opportunity to develop your career within abusy medical environment and believe you have the skills and experience, we are looking for, we would love to hear from you.

As a Medical Secretary, you will play a key role in supporting consultants and delivering an excellent service to our privatepatients. Your responsibilities will include:

Liaising professionally with private patients and Consultants.

Managing new patient enquiries by telephone andemail.

Using Compucare to maintain accurate patient records, waiting lists and clinic management information.

Using Healthcode to raise invoices and accurately record chargeable services for your allocated consultants.

Typing private and Choose & Book clinic letters.

Completing internal referrals and monitoring groupemail inboxes.

Working closely with internal colleagues and external private providers regarding medical testing and results.

Managing multiple priorities and conflicting demandsin a busy environment.

Spencer Private Hospitals recognise and value all of their staff and are committed to developing a well-trained and flexible workforce.

Staff wellbeing is a priority for the organisation with some perks of employment being -

Free on-site staff car parking

Staff discount for treatments

Investment in staff training

Annual salary increment

Additional benefits available in line with our NHS colleagues

We are also fortunate enough to be based in East Kent, arguably one of the most beautiful parts of the UK, often boasting the best weather due to our close proximity to Western Europe and is aptly know by the missive `the Garden of England. We are a short hop across the channel to France with the added bonus of fast rail connections to Europe, London and surrounding areas.

The availability of high-quality schools which support grammar school education as well as academy and private schools are all available within the locality.

Our CQC report has a rating of Good and we are now on an improvement trajectory to Outstanding.

Spencer Private Hospitals is an equal opportunity employer. This position is subject to a Disclosure and Barring check.

Job Purpose:

To provide Medical Secretarial services for Consultants and Practitioners who practice at Spencer Private Hospitals.

Key Relationships

Relatives/Friends/Family

Consultants

NHS Colleagues

GP Practices

Private Medical Insurers

External Private Secretaries

Reception Teams

Key Responsibilities

To monitor and accurately record chargeable services provided

To raise invoices for professional fees and services provided

Liaise with relevant departments to ensure private referrals are processed in a quick and timely fashion when required

Liaising with insurance companies regarding patient billing

Liaising with patients, consultants, ward clerks and outpatient nurses to ensure the smooth running of clinics and admissions

Assisting with the full capacity of clinics is achieved to ensure maximum income

Meeting contractual targets to ensure no loss of income to the company

Quality

Maintaining medical records system on the in-house system

Preparing clinic lists and ensuring electronic case notes, electronic results and electronic investigation reports are available

To provide a secretarial service to Consultants

To provide secretarial services to the Ward for urgent medical reports requested by insurance companies, GPs etc.

To provide quality medical audio typist services to Clinicians at all sites using electronic audio dictation facilities

To work as part of the secretarial team and provide cover for colleagues as and when required across all sites

• To answer telephone and email enquiries, relay messages and liaise with Consultants, secretaries and departments within the hospital

To provide a discreet, sympathetic, and professional patient service

• Develop in depth service knowledge of Spencer Private Hospitals and offer information about our services to…