Housing Administrator, Administrative​/Clerical

Do you have experience in an administrative role and strong IT skills? Are you a team player with experience dealing with customers? Our Housing Administrator role may be the role for you.

We are looking for a motivated, enthusiastic Housing Administrator to join our Business Support Team in supporting the work of our Homes and Wellbeing department.

Did you know NCHA was officially ranked as one of the UK's best places to work? This year, we were officially ranked as the 41st UK's Best Workplace™ by Great Place to Work UK. Take a look at our working life, benefits, and values, to see why 77% of our colleagues say it is a great place to work.

Working as part of a small team, you will deliver comprehensive administrative support to a large department. You will be committed to providing a high‑quality service, maintaining a positive approach to your work. This role involves working closely with internal and external colleagues to achieve and maintain high standards.

Your main duties include but are not limited to:

• Maintaining two inboxes
• Placing orders for Homes & Wellbeing
• Dealing with a variety of enquiries regarding utility bills
• Coding invoices for authorisation
• Maintaining and applying for TV licences, Health & Safety returns, Housing Benefit letters, and more

Please refer to the role profile for more information.

"The best thing about NCHA are the people you are working with, they are all really friendly and passionate about supporting people in our communities. It is great to see the work you do being put to use to help people live better lives." - Current colleague

Our ideal candidate has experience in an administrative role, strong IT skills, and a good level of numeracy and literacy skills. We are looking for a candidate who is a team player and can work well within a small team; a self‑motivated, adaptable person who is committed to providing a high quality, professional service.

This could be the perfect role for you if you're someone who:

• Has the ability to work well under pressure and can successfully manage and prioritise a varied workload
• Enjoys a challenge and embraces change
• Enjoy working with numbers - a lot of the work is financial administration
• Takes pride and ownership of their work, ensuring it is of a high standard
• Wants to get stuck in and work closely within a great team of colleagues

Please note you will be required to complete a work‑related test as part of this recruitment process.

Monday to Friday, 9.00am - 5.00pm. Hybrid working is available for this position, with 3 days per week working from the office and 2 days per week working from home (once fully trained). Our Head Office is based in Clifton.

NCHA strives to be a welcoming and inclusive employer as such we particularly welcome applicants from ethnic minority communities, LGBTQ+ communities, women, as they are currently under‑represented within our workforce.

We're Nottingham Community Housing Association, known to many as NCHA. We've been around since 1973, and we're really proud of that. We're more than just a housing association: we deliver care and support to people all over the East Midlands. Read our story to find out more about us.

• Wellbeing plan
• NCHA pension
• Free DBS checks
• £250 referral bonus
• Generous annual leave
• Free healthcare cash plan
• Company social events
• Enhanced maternity, paternity and adoption leave and pay
• Free training and development
• Access to cycle to work and discounted bus pass schemes