Attendance Monitoring Specialist

The Attendance Monitoring Specialist plays a critical role in ensuring the accuracy and timeliness of caregiver attendance records. This position is responsible for real-time monitoring of clock-ins via Electronic Visit Verification (EVV) platforms, addressing and resolving attendance-related issues, and maintaining compliance with internal and regulatory standards. The role requires high attention to detail, strong communication skills, and the ability to manage high-pressure situations professionally.

Skills Required:

• Strong analytical and problem-solving abilities to efficiently identify and resolve clock-in issues.
• Proficiency in using attendance tracking systems, EVV platforms, and mobile applications.
• Excellent verbal communication and conflict-resolution capabilities.
• Ability to remain calm and effective in high-stress situations.
• Exceptional organizational skills and attention to detail, with accurate documentation practices.

Soft Skills:

• Maintain respectful and professional communication when addressing attendance and compliance matters with caregivers.
• Collaborate effectively with Scheduling Coordinators and Operations Staff to ensure continuous shift coverage.
• Provide clear, supportive guidance to caregivers on resolving clock-in issues.
• Exhibit empathy and professionalism in all disciplinary interactions.

Duties/Tasks to Perform:
Real-Time Attendance Monitoring

Monitor the call dashboard continuously to track caregiver attendance and verify clock-ins.

Promptly identify and address incomplete confirmations, errors, or missed clock-ins.

Contact caregivers 15 minutes after a missed clock-in to confirm attendance and assist in resolving the issue.

Follow up with aides to ensure successful clock-ins.

Alert scheduling coordinators immediately regarding mis-scheduled visits or geographic inconsistencies.

Maintain constant communication with Scheduling Coordinators to address inconsistencies.

Compliance & Documentation

Ensure compliance with EVV requirements by monitoring clock-in/out activity and taking corrective actions when necessary.

Administer disciplinary measures for recurring clock-in failures or geographical discrepancies.

Send timesheets for all confirmed missed clock-ins or clock-outs.

Accurately document attendance issues and resolutions in the appropriate tracking system.

Technical Support & Troubleshooting

Provide assistance to caregivers facing issues with the IVR or mobile clock-in application.

Offer guidance on correct clock-in procedures and proper use of the app.

Log all technical issues and elevate unresolved problems to the relevant department.

Requirements

• Basic familiarity with mobile applications and technology tools.
• Strong verbal communication skills with a professional and respectful tone.
• Ability to remain calm and effective under pressure, especially in high-stress or urgent situations.
• Excellent organizational skills with strong attention to detail and accuracy in documentation.
• Willingness to learn EVV platforms, attendance tracking systems, and internal procedures.
• Ability to follow instructions, manage time effectively, and handle multiple tasks simultaneously.
• Must be dependable, punctual, and committed to maintaining confidentiality.
• Comfortable engaging in disciplinary conversations with empathy and professionalism.

Schedule:

Fridays 12pm - 8pm / Saturdays 8am - 8pm EST

Benefits

• Fully remote work environment
• Stable, long-term collaboration
• Clear scope of responsibilities and structured workflows
• Training and onboarding support
• Opportunity to work with international teams
• Exposure to modern tools and professional processes
• Supportive and collaborative work culture
• Opportunity for skill development and career growth