Repairs Officer

We are currently recruiting for an experienced Repairs Officer to join a busy housing repairs service within a Local Authority.

Please note:

This is a fully office-based position. You will be required to work from the office 5 days per week. There is no hybrid working available for this role.

This is a varied position combining repairs diagnostics, contractor management, resident communication and repairs administration.

• Diagnose housing repair issues using effective questioning and technical knowledge.
• Raise, record and allocate repair jobs to the appropriate contractors or technical teams.
• Monitor repairs and contractor activity through to completion, ensuring works are completed within agreed timescales.
• Manage and reconcile variation orders across multiple contracts.
• Support the management and reconciliation of work in progress (WIP).
• Maintain accurate records of repairs, contractor allocations, technical notes and job progress.
• Communicate with residents regarding repair updates, timescales and expected outcomes.
• Support the resolution of repair-related complaints and queries.
• Order supplies and materials required by the operational team.
• Support out-of-hours repairs and emergency actions in line with rota arrangements.

We are particularly interested in candidates with experience within social housing repairs, maintenance or property services, ideally gained within a Local Authority, Housing Association, ALMO or repairs contractor environment.

You should have:

• Previous experience dealing with housing repairs and maintenance.
• The ability to diagnose repairs accurately and determine the appropriate course of action.
• Experience raising repairs and allocating works to contractors.
• Strong contractor liaison and job management skills.
• Good knowledge of repairs processes, WIP and/or variation orders.
• Excellent customer service and resident communication skills.
• Strong administrative and record-keeping skills.
• The ability to manage a busy workload and multiple live repair cases.

This role is 100% office based and requires attendance in the office 5 days per week.

Candidates looking for hybrid or remote working will unfortunately not be suitable for this position.