Senior Account Manager

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At Klipboard we offer a flexible hybrid work policy where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work.

Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade. With deep experience in ERP/SaaS solutions, our clients range from small traders to multinational enterprises. We have offices in the UK, Ireland, The Netherlands, South Africa, Kenya and North America. Our mission is simple: to design and deliver high‑performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively.

• Operating as the lead point of contact for your accounts
• Build and maintain strong, long‑term relationships with decision‑makers and stakeholders
• Understand client objectives and align Insphire solutions to meet business needs
• Oversee customer account management, including negotiating contracts and agreements to maximise profit
• Identify upsell and cross‑sell opportunities within existing accounts
• Liaise with cross‑functional internal teams (including Customer Service and Product Development) to improve the entire customer experience
• Occasional travel may be required
• Attend and support customer events and trade shows as expected

• Minimum 5+ years in account management, preferably in SaaS or technology solutions
• Strong understanding of rental or asset management industries is advantageous
• Proven track record of meeting or exceeding revenue and retention targets
• Excellent communication, negotiation and presentation skills
• Proficiency in CRM tools and Microsoft Office Suite

As a global company, we value and respect the diversity of our workforce, aiming to empower everyone to embrace each other's differences. We are committed to creating an inclusive workplace where diversity, equity and inclusion are integral to our company culture. If you require assistance, adjustments or support during the interview and offer process, please advise our TA or HR team.

Women and other under‑represented groups are encouraged to apply even if they do not meet every criterion; we recognise a broad range of skills and experience.