Customer Liaison Officer

Job Title:

Residential Customer Care Administrator Job Type: Permanent

Job Location:

Lanarkshire / Hybrid / Home working

Job Benefits:
Competitive Salary | Flexible Working | Laptop & Phone Provided

A growing residential developer is seeking an organised and proactive Customer Care Project Administrator to support the smooth delivery of approximately 30 new‑build homes per year. This is an excellent opportunity for an individual who thrives in a varied role, enjoys problem‑solving, and is confident working across multiple stakeholders including site teams, sales teams, customers and external authorities.

The role offers genuine flexibility, strong support during onboarding, and the chance to shape and improve internal processes as the business continues to expand.

• Managing road permit applications and documentation
• Submitting vesting applications
• Uploading certificates and compliance documents to external council and utility portals
• Maintaining up‑to‑date drawings via Dropbox/Share Point
• Ensuring all project files are current and organised

Once familiar with each portal, these processes follow consistent, repeatable workflows.

• Site and vehicle insurance renewals
• HSE documentation
• Vehicle and plant maintenance records
• Safety compliance logs

• Register sites with BT and utility providers
• Arrange new postcodes and address registrations
• Set up energy suppliers
• Liaise with local councils on waste collection, bin requirements and other site services

• Confirming completion dates, specifications and customer expectations
• Issuing documents to solicitors and monitoring progress
• Circulating handover packs and updating internal systems
• Collating and uploading completion certificates

• Transferring energy accounts for new homeowners
• Engaging directly with customers and liaising with site teams
• Logging and following up snagging items with relevant trades or suppliers
• Ensuring a seamless customer care experience

• Creating and maintaining cost sheets for materials and build elements
• Preparing snagging reports to help monitor quality
• Reviewing supplier performance and identifying opportunities for improvement
• Supporting initiatives to enhance customer care and reduce company costs

This role is ideal for an organised, positive and forward‑thinking individual who can work independently and adapt to changing priorities. Strong Excel and Word skills are essential, along with the confidence to engage with customers, councils, and internal teams.

Experience with in construction, utilities, housing or a fast‑paced administrative environment is beneficial, but not essential — full support is available, including hands‑on guidance through handover processes.

• Competitive salary
• Flexible working
• Company laptop and phone
• Supportive onboarding with ongoing guidance

You’ll be joining a business where your contribution genuinely impacts the customer journey and overall project success.

Please apply with your CV or reach out for further information.