Customer Success Manager

Location

Sheffield

At Verticode we’re on a mission to lower the barriers to software development for aspiring Founders. We use groundbreaking technology and processes to accelerate software development to new speeds. This means we’re able to help aspiring founders launch their software Minimum Viable Products (MVPs) faster and more affordably than ever before. From concept to MVP in 2 weeks!

We’re looking for a passionate new team member who relishes the prospect of speaking with innovators every day - whether that be hearing about their next big idea or brainstorming how the next iteration of their product may look. You don’t need a technical background for this role, just a broad understanding of technology and an interest in startups. If you’re a strong communicator who enjoys working with people, you’ll thrive in this role.

This role is for someone who can share a founder’s vision and inspire them on their journey!

The most important thing for this role is to be able to get into the mindset of a tech founder.

• Host introductory calls with founders who are interested in launching their MVP with Verticode
• Managing the client account for innovators after they’ve launched their MVP with Verticode
• Hosting calls with founders to hear about their post-MVP progress and understand the next iterations of their products
• Diligently following-up with warm leads
• Assessing Founder sentiment so we can tweak and optimize the sales and account management process
• You’ll collaborate with a mix of team members, from product specialists to developers, ensuring founders get the best possible support throughout their journey

• An interest in startups
• 2+ years' experience in client-facing roles
• Naturally organized
• A natural enthusiasm for interpersonal communication - both verbal and written
• A self-starter who is able to drive themselves and work on the back of their own initiative

• 25 days holiday (FTE) + Bank Holidays and Christmas Eve to New Year off
• Employee option pool
• Regular team and company-wide socials
• Ongoing training and professional development opportunities - we invest in our people
• Opportunities for fast career progression
• £40,000-£45,000 base salary, experience dependent
• We offer hybrid working, with a mix of work from home and in-office working. Giving you flexibility while staying connected with the team.