Community Safety Officer; FTC

Community Safety Officer (12m FTC)

Location:

High Wycombe / hybrid working (2 days per week in the office/on patch/attending court & 3 days per week working from home)

Are you looking to join a growing, values-led organisation with a clear social purpose?

At Settle Paradigm, we’re proud to be the largest housing group in the region, managing over 27,000 homes across Buckinghamshire, Bedfordshire, and Hertfordshire.

Everything we do is about delivering excellent services, high quality homes, neighbourhoods we can be proud of and maximising number of new affordable homes we build. Through our merger we’ve brought together shared values, skills and ambition, so we can build more affordable homes and make an even bigger difference in the communities we serve.

If you're ready to grow your career in a supportive, inclusive environment while helping to shape stronger communities, we’d love to welcome you on our journey. Together, we’re building a better future.

We’re looking for an experienced Community Safety Officer to join our dedicated team on a 12-month FTC. This newly created role is central to our anti-social behaviour (ASB) response, managing a varied caseload including the most complex and serious incidents, while providing vital support to customers, colleagues, and external stakeholders.

Operating within a hybrid model, you’ll play a key role in delivering our ASB service, ensuring cases are handled promptly, professionally, and with a strong focus on customer satisfaction.

• Manage a caseload of ASB cases, including complex and high‑risk incidents
• Build strong relationships with customers, colleagues, and external partners to deliver positive community outcomes
• Utilise all available tools and enforcement methods to resolve ASB cases swiftly and effectively
• Prepare legal notices, witness statements, and case documentation; represent Settle Paradigm in court when required
• Deliver a customer‑focused ASB service in line with our policies and procedures
• Collaborate with internal teams such as Housing and Rent Recovery to ensure seamless case handling and resolution
• Attend multi‑agency meetings and represent Settle Paradigm in discussions with local authorities, police, and other key partners

Must haves:

• Excellent communication skills with the ability to manage and prioritise a complex ASB caseload
• Confidence when dealing with challenging behaviour
• Experience preparing case reports and legal documentation
• Strong understanding of landlord and tenant law and its application to tenancy and ASB management
• Ability to work flexibly and collaboratively with a range of stakeholders

Nice to haves:

• Experience with in the housing sector, particularly in ASB management
• Previous involvement in multi‑agency meetings and partnership working

For added brilliance:

• Practical, problem‑solving approach to ASB issues
• Strong customer focus with a commitment to delivering positive community outcomes

At Settle Paradigm, we believe in creating an environment where our people feel valued, supported, and inspired to grow. Our comprehensive benefits and rewards package reflects this commitment.

• Annual salary: £40,661 per annum
• 25 days holiday, increasing with service, plus Christmas closure and buy options
• Generous pension scheme – up to 9.5% employer contribution via salary sacrifice
• Family‑friendly leave:
  Enhanced maternity, paternity, and adoption leave
• Health cash plan – claim up to £1,800 for everyday health costs (plus free kids’ cover)
• Life cover and income protection
• Flexible working – hybrid options, modern offices, free parking & EV charging

And that’s just the beginning! We’re also thrilled to provide:

• 30+ qualified Mental Health First Aiders available to support
• Car leasing via salary sacrifice (for permanent colleagues subject to conditions)
• Funded training, qualifications & apprenticeships
• 3 paid volunteering days in the local communities
• Peer‑recognition rewards platform
• Paid professional subscription (one per year)

• Hours:
  
  37 hours per week
  • Monday – Thursday: 09:00 – 17:30
  • Friday: 09:00 – 17:00
• Hybrid working: 2 days in the office, 3 days from home.

We are…